Strange font pop-up

[AlfredoPonceArt]

Today I started to get this strange pop-up telling me that I need to install a font I never use and isn't in the document Im working on. I have to click not to install it about 3/4 times before the message goes away. Does anyone know if this is real or some scam? Here is the message I get:

Adobe Illustrator CC 2015.3 needs to download the font “LiHei Pro”

[Monika Gause]

Do you have any font management installed?

Which system is this?

Did you create that document?

[AlfredoPonceArt]

No management installed, this is on my 2015Macbook pro. This is my document yet i notice that i get this pop-up every time i open illustrator, even though i never use this font on any project, and sometimes i have to force quick the application because the pop-up wont go away any other way. 

[Monika Gause]

Which system is this?

Which language are you in?

Did it ever work?

[AlfredoPonceArt]

my computer is on

MacOS 10.12

in English

and prior to yesterday this pop up never appeared.

[Monika Gause]

Sierra. OK.

Until now there hasn't been any official notice that Illustrator is compatible with it.

Did you delete any of the system fonts after installing any of your system versions? That is something you shouldn't do, but many users do anyway in order to free up disk space.

[AlfredoPonceArt]

No, didn't delete anything when i updated.

[Larry G. Schneider]

Did you reinstall your Adobe apps after updating the OS? Has been necessary for the last 4 versions of the Mac OS.

[AlfredoPonceArt]

uninstalling and reinstalling did not solve this, will report this as bug

[Monika Gause]

Please report this as a bug:

Feature Request/Bug Report Form

Also please contact customer support about it. They can log into your system to try and find the issue.

Contact Customer Care

[Freelancer Konok]

My Operating System is Windows 7. Language is English.

I am a employee of the Travel N Relax. I have make a lot of Card, REMOVED

Then showing this error.

Please help me to solve this.

Thanks

[Links removed due to spam report... Mod]

[MichaelCluff]

I've seen this with Illustrator and with other apps. It seems to have started just after the last OS update.

[smgA]

This is my experience as well.

[DavidMatos]

Same thing here after updating to Sierra. Never happened before, and I've never had to reinstall any Adobe software after an OS update. Very annoying. Will report too. ///

[DavidMatos]

After some basic research I've decided to accept the installations (plural, Ai will ask you to install a total of three CJK [Chinese, Japanese and Korean] missing fonts) and popups are gone. Hope this was legit of course. Good luck! ///

[SHEPHERDclif · Accepted solution]

Man you gave in?! HA I came in with the same problem as well as with a fix!

I wasn't just getting this in Illustrator but same messages for the same fonts from MS Word. It is CERTAINLY related to the install of Mac OS Sierra as that was immediately after that it started. However, when I updated my font management software Suitcase Fusion to version 18.1.2 the problem went away.

Actually, in all previous version of OS I would remove the unused foreign fonts from the system folder up until they locked down the root. I've yet to do the Terminal commands to turn that off to remove the unwanted fonts, and turn it back on.

[dmichl]

I just had the same thing pop up - it asked for Lei Hi pro, and now it's asking for Hei. see attached.

[SHEPHERDclif]

Thats it. I was getting that plus two or three others for both Illustrator and Word. Do you use a font management program like Suitcase Fusion? Look to run any updates available for your font software.

[dmichl]

If this question is directed to me, no i just use the font book provided by apple, and I am on Sierra  as well.  I haven't opened Illustrator since i Installed Sierra. I've used other CC software which hasn't given me this strang popup. I clicked skip to be able to use illustrator.

[SHEPHERDclif]

dmichl - I too was only getting this with Illustrator as far as CC products go. Like I mentioned in another post above, I got it in MS Word as well. Those were the only two programs where I saw it. I reviewed Extensis' notes about the last two updates that referred to their bug fix saying it fixed an issue to make the box not show up erroneously which may have been my case since I'm not seeing it now post fix. Since you don't have (and assuming never had) a font management program I'm not sure what to tell you between Sierra and Illustrator.

[dmichl]

Shepherdclif - thank you! I guess I'll wait and see, hopefully Adobe will address it this year...

[Lalo Marquez]

Just to add that I have the same popup in my screen right now. I'll just click "Skip" for now. I do have FontBoss installed, I don't know if it has something to do with this or not because I very !rarely open it.

[Dan Rodney]

This is new in macOS Sierra. I'd guess that font used to be installed by the previous systems but isn't anymore in Sierra (maybe to save disk space?). I clicked Download and never saw the message again.

[SHEPHERDclif]

Hey Dan, did you see if the fonts actually downloaded? I typically like to remove the foreign language fonts from my system to tidy up but its gotten harder to get some out of the system. If it does download the font and I move it back out, assuming the message would come back. Wonder if there is a way to remove the foreign lang. requirement from Illustrator? Or if the app can be updated to not look for these fonts.

[Dan Rodney]

SHEPHERDclif, didn't check to see if it was downloaded. I normally assume those foreign language fonts are required by the app, so I don't bother trying to remove them. I just ignore them in the font menus if they're there.