Text in all my files is squished/distorted upon opening

[jeffreyw53399910]

Just started happening today at my office - coworkers are not having the same issues with their versions of the program while opening the same files. Every file I open has squished text and I get this message when I try to edit it.

I know this isn't true because I just created some of these files before the weekend. As far as I know there weren't any automatic updates. I've tried updating my program manually through the desktop app and I've restarted both my computer and the program a couple times but the issue persists. This is an example of how the text should appear vs how it's opening on my computer.

[JonathanArias]

are you fonts activating? are you using a font manager?

[Bill Silbert]

You didn't say what version of Illustrator that you are using but here is a thread dealing with this warning associated with CS5: Major font substitution bug in Illustrator CS5 Check it out. The part of the thread about font auto-activation might prove relevant. If you are using a different version of Illustrator please let us know.

[jeffreyw53399910]

Hi Bill, I'm using CC 2017. Update: this issues seems to be specific to any instance of Arial Bold and no other version of Arial or another of font (so far as I can tell). I thought maybe I could delete then re-install the font but it's a protected system font. Any thoughts?

[Bill Silbert]

Can you install a different version of Arial Bold on your system and use that instead of the system version?

[JonathanArias]

i was thinking there are multiple "arials" install in some other machine that is opening this file and working on it.....

[jeffreyw53399910 · Accepted solution]

Figured it out! Very obscure issue... turns out it's related to a font I downloaded last week called "Antenna Bold" (which wasn't at all what I was looking for). Found the answer on this forum:

[SOLVED] Adobe Illustrator Arial Font Issue - Spiceworks

So I deleted that font and everything work perfectly now. Thanks for the help otherwise.

[Imaging_Rileys]

I've been trying to resolve this issue for weeks, having to work around was always a pain. Thank you so much for sharing. Very Helpful!!

[jeffreyw53399910]

Thanks for the responses. My files were created in CC 2017 but we save all of our files to be compatible with CS6. I'm not using a font manager, and yes all of my text is active.