Skip to main content
X
XamsG
Participant
May 19, 2020
Question

Unable to create new file in AI 2020 on Windows 10

  • May 19, 2020
  • 2 replies
  • 4081 views

Hi, i just install AI 2020 and this it what happened. Hope someone can ACTUALLY help me with.
Thanks.
Here is the video.
https://youtu.be/dL-9mRnXG38 

 

 

{Renamed by MOD}

This topic has been closed for replies.

2 replies

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
May 19, 2020

Hi there,

 

Sorry to hear about your experience. Please make sure you have OS and GPU drivers updated to the latest version.  I'd also recommend resetting the preferences once. Please try following the steps below:

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings. 

 

Let us know how it goes.

 

Regards,

Ashutosh

X
XamsGAuthor
Participant
May 19, 2020

Thanks for the recommendation, but it doesnt work.
I can see the function when i renamed those folders but i think it's not the main problem happened to me.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
May 19, 2020

A portable version of Illustrator? There is no portable version.

Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
May 19, 2020

Hi,

Can you confirm the specifications of your computer, including free space.

Also, can you confirm that you have restarted u=your computer (sorry I need to ask, just in case), and 'cleaned' your pc using Windows Disk clean-up

X
XamsGAuthor
Participant
May 19, 2020

Hi,
I don't really understand "specifications" but i can give this

I've tried download other version of AI like Portable n stuffs long ago but i also can't use them.
This is my first time download the original AI from Adobe and it has the same problem like other version i downloaded.
And i have never cleaned my laptop before, its new.

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices