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bwommack
Participant
June 14, 2020
Answered

Unable to install or open Adobe Illustrator on Mac with OS 10.15.5

  • June 14, 2020
  • 3 replies
  • 2154 views

I tried to open my copy of Adobe Illustrator today while running Mac OS 10.15.5, and the progam did not even start. The icon allows the double click and then nothing happens. 

 

I thought maybe I needed to download the latest version of Adobe Illustrator, but after I downloaded the installer and unzipped it, it does the same. I double click the icon, it allows the double click and then nothing happens. It appears it doesn't engage the program at all. 

 

Now I see that none of my adobe programs are working at all. Any help would be greatly appreciated.

 

 

This topic has been closed for replies.
Correct answer Kat Gilbert

If you still cannot access your Adobe apps via the Cloud I will move this to The Creative Cloud forum. There is one conversation that is relative to your issue so please check this link out:

https://community.adobe.com/t5/creative-cloud-services/adobe-programs-not-working/td-p/11209819?page=1

 

Sorry to keep bouncing you around but there is a solution out there and we'll continue to work and find it.

3 replies

Kat Gilbert
Kat Gilbert
Legend
June 29, 2020

Since you have not posted here I hope that your issue has been resolved. If not please let us know!

Kat Gilbert
Kat GilbertCorrect answer
Legend
June 16, 2020

If you still cannot access your Adobe apps via the Cloud I will move this to The Creative Cloud forum. There is one conversation that is relative to your issue so please check this link out:

https://community.adobe.com/t5/creative-cloud-services/adobe-programs-not-working/td-p/11209819?page=1

 

Sorry to keep bouncing you around but there is a solution out there and we'll continue to work and find it.

Kat Gilbert
Kat Gilbert
Legend
June 15, 2020

The most obvious-which I am sure you have checked- is are you signed in to creative cloud?

 

Next step is to contact Adobe- https://helpx.adobe.com/contact.html

    B
    bwommackAuthor
    Participant
    June 15, 2020

    Thank you for the suggestion.

    I thought I was, but when I checked it appeared that the Adobe Cloud Application did not transfer to my new computer.

    I checked my old computer and it is definitely still there.
     
    I tried to download the Adobe Cloud Application to my new computer, but the installation program stuck on 43% and did not proceed for over an hour.
    I quit the installation and after it asked if I wanted to quit and I confirmed, it then stuck on quitting the installation for 15 minutes. 
    I finally force quit the installation and ejected the installer. 
     
    Any suggestions or help would be greatly appreciated. If I understand it correctly, I cannot use any of my purchased programs with out the Adobe Cloud application.
    Kat Gilbert
    Kat Gilbert
    Legend
    June 15, 2020

    Try the link I gave and if you still cannot download the creative cloud please try this link:

    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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