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T
timmo1976
Participant
January 3, 2020
Question

Unable to open Files downloaded from dropbox in Illustrator on macOS Catalina

  • January 3, 2020
  • 1 reply
  • 1741 views

I have a folder of mixed Adobe files, Indesign, Illustrator JPEGs, PNGs etc. None of them will open as each application thinks they are already open or locked or says they are not suitable files. The files where on dropbox but are now stored locally. Other files and folders I have do not behave like this. The files have data and varying sizes so I am confidnet they are there and not failed downloads.Any clues welcome? Running Adobe CC and Catalina 10.15.

 

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1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
January 3, 2020

Hi there,

 

Thanks for reaching out. I would request if you can share a few more details like:

 

  1. Are you able to open the files when saved locally?
  2. If you are unable to open the file when they are on the dropbox, please try turning off the synch and see if you are able to open the files after that.
  3. Could you please confirm the exact version of Illustrator.

 

Regards

Rishabh

T
timmo1976Author
Participant
January 3, 2020

Hi, thanks for trying to help. They are all stored locally now. I was using 23.1.1 but now am using 24.0.1.

 

This is the message I receive:

Though it isn't locked or in use.

The strange thing is I also get similar messages for other Adobe applications and their related files.

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
January 3, 2020

Thanks for sharing the additional information. Could you please login to the root account (https://support.apple.com/en-in/HT204012)? Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html  

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