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shanam25731050
shanam25731050
Participant
March 13, 2017
Answered

Unsupported color Mode

  • March 13, 2017
  • 1 reply
  • 3248 views

Hello,

Complete panic.  When I try to open my original .ai I am getting a "Unsupported color mode or depth. Only RGB, CMYK,grayscale and Bitmap are supported."  I saw a post previously that you get this message when importing .tiffs.  I never received this message when I created the file in illustrator, but now trying to open it the next day it won't let me.  I tried to update all the links and convert to cmyk thinking that might do it, but still can't any ideas?

Signed utter distress

    This topic has been closed for replies.
    Correct answer Monika Gause

    The file has 4 artboards that is comprised of placed images mostly .jpeg and .tiffs, some text, no spot colors or effects. 


    Can you open the file when you hide those links from Illustrator (move the linked files somewhere else)?

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 13, 2017

    Please tell us everything about your system and version

    and of course about that file. What's in it? Did you edit it somewhere else?

    shanam25731050
    shanam25731050Author
    Participant
    March 13, 2017

    On a Pc and its the latest Illustrator CC. Its an .ai file. I built it using the same version of the file on the same computer so it hadn't been edited anywhere else.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 13, 2017

    What's in that file?

    spot color?

    placed images?

    what else?

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