Uploading PNG error on website after working on Illustrator

[Guest]

Hi, I sometimes cannot upload pictures on my website, just after I'm done editing my pictures on my  Adobe Illustrator it couldn't upload on my site, it happens on a random basis I don't know why this issue is happening, kindly help me with this.

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[Monika Gause]

Exactly what kind of files are you exporting?

Exactly how are you uploading them?

Exactly what does not work?

[Guest]

I'm trying to upload png files manually on my site but getting random errors like ( the image is not compatible) but it appears sometimes not all of the time.

[Monika Gause]

Are you using a content management system? Or where exactly do you upload?

[Test Screen Name]

Please don't spam your site, though, it will stop you getting help if you need it.

[Ashutosh_Mishra]

Hi there,

Thanks for reaching out. I'd recommend contacting your Website Admin to check if you are uploading the correct format supported by the website and If you are uploading within the correct file size limit allowed on page.

In my opinion, you are not getting any issue within the Illustrator workflow or while exporting but while uploading the content on your website.

Hope it helps. Let us know if more assistance is required.

Regards,

Ashutosh