Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Uploading PNG error on website after working on Illustrator

Guest
Dec 05, 2019 Dec 05, 2019

Hi, I sometimes cannot upload pictures on my website, just after I'm done editing my pictures on my  Adobe Illustrator it couldn't upload on my site, it happens on a random basis I don't know why this issue is happening, kindly help me with this.

 

 

{Renamed/Personal Information removed by MOD}

 

TOPICS
Bug , Import and export , Print and publish
415
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Dec 05, 2019 Dec 05, 2019

Exactly what kind of files are you exporting?

Exactly how are you uploading them?

Exactly what does not work?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Dec 06, 2019 Dec 06, 2019

I'm trying to upload png files manually on my site but getting random errors like ( the image is not compatible) but it appears sometimes not all of the time.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 08, 2019 Dec 08, 2019

Are you using a content management system? Or where exactly do you upload?

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 05, 2019 Dec 05, 2019

Please don't spam your site, though, it will stop you getting help if you need it.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 16, 2019 Dec 16, 2019
LATEST

Hi there,

 

Thanks for reaching out. I'd recommend contacting your Website Admin to check if you are uploading the correct format supported by the website and If you are uploading within the correct file size limit allowed on page.

In my opinion, you are not getting any issue within the Illustrator workflow or while exporting but while uploading the content on your website.

Hope it helps. Let us know if more assistance is required.

 

Regards,

Ashutosh

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines