Wacom Intuos 4 cannot use ring zoom

I had the exact same issue however I found a solution that worked for me on my windows laptop. First, click on 'Edit', 'Preferences' and then 'General' (alternatively you can press Ctrl+K). Once in the preferences page tick the box next to 'Zoom with scroll wheel" and then OK.

Hope this helps

Hello, I have been agonizing over this shit for the Last Week! And Finally i have Figured it out. I must say though that thismethod worked for me and is not garunteed to work for some/all of you with this same issue. I must also disclaim that i just discovered this momentary fix for this issue, and unfortunately I have not yet diagnosed this issue in its entirety. I also use a windows Computer not a Mac, If this is the fix for this issue then I am unsure of  how it translates into the Mac universe. I use Adobe Flash, Macromedia and I recently herd about the New Adobe Program for animation. I was so hyped that i had to download it. After Downloading the trial for a afew days, I grew Bored of it or i more-so realized i didnt have the money to Purchase it so i uninstalled it and the moment i came back to MAcromedia i started having this issue.

Now I am Happy to Say that this issue is not a tablet but more-so a programing issue. It sounds complicated by in acctuality it is extremely simple. So I did what most of you did like 10 times reinstalling drivers i even uninstalled programs that were installed recently After the problem Surfaced. After a week of raging and crying thinking my animation carreer was over because im broke as phoque i discovered a FIX! and that fix is............................................."Shift" ..........After giving up on drivers i decided to mess around a bit in the program. Conviniently I held my finger over the shift button on my tablet, Held it down and tried to scroll. IT WORKED! Try it to see if you have the same issue if it is not fixed yet.Just hold shift as you try to zoom with the Touch wheel hopefully i helped someone not be as pissed off as i was. Penis.

For future clarity: If the Wacom Zoom/Scroll command is not working in Photoshop, the solution is a Photoshop setting.

Photoshop CC - Edit>Preferences>Tools Ensure that the "Zoom with Scroll Wheel" is ticked.

Photoshop CS5 - Edit>Preferences>General Ensure that the "Zoom with Scroll Wheel" is ticked.

(Please note that if you follow the alternate suggestions in this thread by creating Keystrokes of "-" or "+" that your zooming will happen in large increments and render choppy.)

Cheers

Changed to key stroke (Cmd ++) And it worked. :-)

I don't know if this solution works for both Windows and Mac, (I have a Mac, but here is what I did to get my touch ring working the way that I wanted without using keystrokes.)

I went to Preferences and turned OFF the scroll with mouse wheel feature.

After this, in the Wacom settings I selected Zoom or Auto Scroll Zoom

and it worked. :-)

many blessings,

jp

I just notice the problem also, I'm not sure how long I've had this issue i've been using my tablet with mudbox and sketchup and did not notice anything out of the ordinary with that software. Today I was using the intous4 with adobe illustrator and working with the pen tool/paths and kept noticing my pen mode switching between the + & - pen mode and finally realize it was the tablet ring that was doing it when I zoomed in an out. I've tried resting it by clicking on default and rebooting, but still the same.

I agree with the response, Wacom not able to fix it there help desk lately has been terreble. Yesturday I did the PS CS6 and AI CS6 update don't know if it was because of that. Last week my system got messed up, the 32 bit and 64 bit .dll were messed up, I couldn't launch any 64 bit software and manage to straighten that out and this problem my be fall out from that.

That being said, something is up with Adobe, I notice other stuff not working right while using the pen tool with just the mouse and hotkeys, I'm used to keeping the pen active while adjusting my handles by pressing & holding the CTrl key and that is not working like i'm use too, the handles don't show up, it's like I'm in the V mode and all the point are selected... this is very annoying and is slowing my work flow.

So, i think its adobe that has the problem, PLEASE FIX IT ADOBE!!

I had the same problem with an Intuos4 and Illustrator.  I went into the Wacom Table Properties selected Tool: Functions and then added an application (by pressing the plus at the right of the Application row) and selected Illustrator.  Then, I went to the Touch Ring edited the existing Zoom function and picked Keystroke.  You can then pick which keystrokes are associated with each direction of the touch ring.  For one of the directions hold Ctrl and press plus (like you would do to zoom in in Illustrator) and for the other hold Ctrl and press minus (like you would do to zoom out in Illustrator).

Just got off the phone with Wacom Tech Support... there are 3 things you can try.... 1. updating the drivers (didn't work for me). 2. resetting the tablet preferences through Wacom Tablet Preference File Utility -- installed with the Wacom tablet (didn't work for me either) 3. resetting your Photoshop (or other Adobe product) preferences by clicking CTRL + ALT + SHIFT imediately after clicking to start Photoshop (or other Adobe product).  You lose some of your preferences and settings, but if you saved the keyboard shortcuts, workspace(s), etc... it's not too much of a hassle to get back to how you like things.

EDIT TO ADD:  Forget what I said above (unless this doesn't work) -- Just turn off "zoom with scroll wheel" preference under "general" (edit > preferences -- for Win users). I realized once I set my preferences back to the way I like them, it started happening again.... that's what made me try any and all of the zoom option. I turned that off, it all went back to normal... even with the other zoom options checked. Hope this helps anyway looking for a solution.

The touch ring invokes the keyboard command to zoom in, so something is conflicting with that keybaord command to zoom in. I have the Intuos 3, but check how your touch ring is set up by checeking the control panel for your Wacom.

After that i would look into your keyboard setup, are you set to a foreign langugage? On the mac it would be system preferences >> International >> Input. Windows also has a control panel for this.

Change your language to US if you are in another and it may work, as some foreign keybaord flip for exaple having to use shift along with the minus sign, to get the minus sign. Between these 2 areas you should be able to solve your problem, unless soemhting else is conflicting with your key command for zooming.

I'll bump this.

I have the same issue, its annoying, but the only thing i dislike about the tablet.