Wacom Intuos Pro - my hand is registering as a touch in Illustrator

Forum|Forum|5 years ago
October 27, 2020
3 replies
4682 views

I use a Wacom Intuos Pro Medium (2019) with a Mac Book Pro (also 2019 edition). When I am working in Adobe Illustrator my hand is moving the view of illustrator around instead of the pen. So for example, when I selected the zoom tool, as I move my hand across the artboard (with the pen lifted away from the surface) it zooms wildly in and out. Another example would be when I have Selection Tool selected, my hand as it moves across the tablet surface causes illustrator to move randomly around the screen. I don't seem to get the same issues when in Photoshop (but I do in InDesign?!).

When I turn the 'Touch' function off on my Wacom tablet the problem goes away. But I kinda need that touch function as part of my workflow.

Can anyone help, its driving me crazy?!

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carrier3483133

Participant

I don't have an answer to your challenge, but wanted to commiserate (six months later). I've also been using Wacom tablets with Adobe tools for over a decade and within the last few months (maybe with my OS update?) my hand is being picked up as a gesture primarily to zoom or rotate. It's not limited to Adobe products for me though, it also happens in Firefox (web pages zooming in SO often). I just updated my Wacom drivers, but I'm wondering if there's a conflict with the latest Mac OS?

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user3635700Author

Participant

Yes, I have had the same thing happen to me. Also when toggling between applications (Command Tab) if I have 'Touch' turned on it scrolls wildly between all the app icons in the middle of the screen. So MacOS is definitely also affected.

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Bobby Henderson

Community Expert

The Intuos Pro graphics tablet has touch capabilities in addition to working with the Wacom pen/stylus. If I recall correctly the touch capability is turned on by default. One of the function keys on the left end of the tablet can toggle touch on or off. IIRC it is top button. You can change function key mapping within the Wacom tablet properites dialog box.

Most of the time I have the touch feature turned off in my Wacom tablet. The tablet does have palm rejection technology, but it's not 100% accurate. The touch feature can be handy for applications like Photoshop for things like finger tip smudging tasks and what not.