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InCopy can't open InDesign file

New Here ,
Feb 02, 2018 Feb 02, 2018

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Unable to open InDesign doc through InCopy. My editor can't access indesign thru incopy. Getting error message: "cannot open file is open by another user"

My computer: MacBook Pro,  OS is High Sierra 10.13.3, InDesign CC 13.0.1, Incopy 13.0.1.

My editors computer: PC, Windows 8.1, InCopy 13.0.1 x64

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InDesign workflow

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Community Expert ,
Feb 02, 2018 Feb 02, 2018

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Sounds like the other use is actually trying to open it through InDesign. Does the editor have InDesign installed in addition to InCopy?

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New Here ,
Feb 02, 2018 Feb 02, 2018

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She does have InDesign installed as well as InCopy, but she is opening through InCopy.

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Community Expert ,
Feb 02, 2018 Feb 02, 2018

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Are you absolutely sure? I’ve never seen that error when opening an INDD file in InCopy?

Is she using file > open or double clicking from File Explorer?

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New Here ,
Feb 02, 2018 Feb 02, 2018

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Yes. Also we did a test where she had the document opened in InCopy and would not allow me to open it in InDesign. It has us stumped.

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Community Expert ,
Feb 02, 2018 Feb 02, 2018

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Where is this document saved? Server?

Is it only this document or does it happen with all documents?

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New Here ,
Feb 02, 2018 Feb 02, 2018

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Yes document is saved on a server.

The problem is sporadic - can open some with no problem

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Community Expert ,
Feb 02, 2018 Feb 02, 2018

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Could well be a server issue of some sort.

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New Here ,
Feb 02, 2018 Feb 02, 2018

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I do have a call into our IT server people now - I know this isn't your territory, but any thoughts on that? permissions perhaps?

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Community Expert ,
Feb 02, 2018 Feb 02, 2018

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That would be a decent guess.

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New Here ,
Feb 02, 2018 Feb 02, 2018

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I'll let you know if that worked on Monday - thanks for your help!

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New Here ,
Feb 06, 2018 Feb 06, 2018

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Server does not seem to be the

problem - permissions are correct - we all have read and write permission

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Community Expert ,
Feb 10, 2018 Feb 10, 2018

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Make sure InDesign users have run this patch: InDesign crashes while saving a file on a network drive

Then I'd have the ID users "reboot" the ID files that are giving users problems. (Reboot = Unlink any linked IC stories, delete the stories from the server, save as (the ID file) with new name, re-export stories to IC format on the server.) And then test it out.

The patch is not specifically for that problem having to do w/permissions, but since you're working off the server (normal for the IC/ID workflow), it might fix it.

AM

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New Here ,
Feb 13, 2018 Feb 13, 2018

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I ran the patch for my MacBook pro, my editor is on a PC can she run the same patch?

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Community Expert ,
Feb 13, 2018 Feb 13, 2018

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No. This is a Mac only issue.

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New Here ,
Feb 13, 2018 Feb 13, 2018

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Is there an ID patch available for pc?

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Community Expert ,
Feb 13, 2018 Feb 13, 2018

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Again, Mac only issue. If you seeing something similar it’s not related, AFAIK.

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Community Beginner ,
May 11, 2018 May 11, 2018

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I'm having this issue between InDesign Mac (High Sierra) and InCopy Win, both CC 2018.

Somebody could find a fix ?

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Community Expert ,
May 11, 2018 May 11, 2018

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Not until you tell us what the issue is.

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Community Beginner ,
May 11, 2018 May 11, 2018

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Thank you for your reply

The issue is that InCopy Win 2018 13.0.1 can't open the files that InDesign CC 13.1 (OS 10.3.2) is working with.
Files are on network server shared via SMB.

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Community Beginner ,
May 11, 2018 May 11, 2018

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After updating to OS 10.3.4 sharing was restored.

This our setup:

InDesign 13.1 on Mac (now OS 10.3.4)

InCopy 13.0.1 on Win 8

File server on RedHat via SMB

Editorial System: News2Page

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Community Expert ,
May 11, 2018 May 11, 2018

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Are there any error messages?

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Community Expert ,
May 11, 2018 May 11, 2018

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Oh, and please update InCopy to 13.1 as well. There are some compatibility issues if you don’t.

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