Adobe Illustrator and InDesign Crashing on Launch

[koningeizenberga67362497]

Adobe Illustrator and InDesign are crashing on launch since the most recent Creative Suite App update. It's happening with multiple users in our firm and is not an isolated problem. Have been on hold on the phone and trying to access support through the website and have not communicated with one human being. Can you please fix now?

[shawn_starc]

Turn off the internet and launch the application. It will work fine.

If you want you can download the previous version of AI and ID

https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[prateekgaurav · Accepted solution]

Hi,

We're very sorry for the interruption. It should be working again.

Regards

Prateek Gaurav