• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Indesign files saved to SMB NAS share are defaulting to hidden

New Here ,
Jul 06, 2023 Jul 06, 2023

Copy link to clipboard

Copied

Hi Guys

We have moved an existing legacy Windows file server ( using Acronis Connect for AFP )  to our Dell Unity NAS device using only SMB. We wanted to try and standardise and simplify our setup for macs storing files like WIndows clients.

 

Our macs are using macOS Ventura 13.4.1 and InDesign is 18.3 . Although our users can save files to the network share we have the following issues. Appreciate some of these may b macOS and SMB specific. Just included for relevance.

 

Adobe InDesign seems to save some files as "hidden" ( in windows they have hidden attribute ), you need to show hidden files on mac which isnt great. - This happens with pdfs, and jpgs so far. 

Network browing and searching is really slow, although the NAS is very quiet.

 

Any suggstions or fixes on the Adobe side, is there a way to turn off hidden files, or is this more an issues with macOS and SMB interaction.

Thanks

Nick

 

 

TOPICS
Bug

Views

948

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 06, 2023 Jul 06, 2023

Copy link to clipboard

Copied

This is all NAS configuration, nothing on the Adobe side that will address this issue.

 

In my situation, Mac users experienced similar issues when connecting to NAS via SMB protocol. And, the solution was to enable both SMB and AFP protocols, allowing each Mac and Windows users to work and share files seamlessly.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 06, 2023 Jul 06, 2023

Copy link to clipboard

Copied

Hi Jeffrey_Smith

Thanks for the reply. So the Dell Unity NAS only supports SMB or NFS, no native AFP. This share is dedicated for mac so shouldnt have any conflicts with Windows side. 

 

I suspect the main culprit is Apples poor SMB implementation. We are most likely going to persue a Windows file server with Acronis File Connect which we used previously for AFP and it was better that the NAS.

Searching and browsing files is also slow on mac. No issues on Windows\Linux side with SMB and NAS hardware is performant. 

 

I will perhaps see if Dell have any other Unity devices which support AFP for our office migration. 

 

Thank  anyway.

 

Nick

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 06, 2023 Jul 06, 2023

Copy link to clipboard

Copied

There are some options like disabling virus scan, and maintaining current firmware that have affected performance on our NAS

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 07, 2023 Jul 07, 2023

Copy link to clipboard

Copied

LATEST

Thanks Jeffrey , all valid point for sure. We have  regimented update route for our software and hardware base and the NAS is on the latest software revision.  Again we have purposely left off A/V scanning just to ensure this has no effect.  We normally only scan on writes. 

Will post if we have any break throughs , although I suspect we will be going down the Acronis software on Windows file server to present AFP. 

 

Will definately check future NAS purchase to confirm AFP support.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines