After video plays in Interactive PDF all other pages in the PDF are covered by the frame of the vid

New Here ,
Dec 02, 2021 Dec 02, 2021

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Hi, I am using indesign to create an interactive PDF with a 6 second 720p video that plays automatically on one of the pages.

The PDF works fine until after the video has played, then all the pages have a black rectangle over them, where the video was. How can I fix this?

 

Thanks!

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Bug , EPUB , How to , Publish online

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Guru ,
Dec 02, 2021 Dec 02, 2021

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this may be more of an acrobat issue than indesign? what is the video player you have set on the .pdf for playing media?

thanks

jonathan

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Im exporting from Indesign and opening the Interactive PDF in Acrobat pro DC. Not sure what video player is being used, how can I check that? Thanks!

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Guru ,
Mar 22, 2022 Mar 22, 2022

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open that .pdf from acrobat, go to preferences, and look at these settings. they should match this:

Screen Shot 2022-03-22 at 8.17.03 AM.png

Screen Shot 2022-03-22 at 8.16.56 AM.png

 

 

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Community Expert ,
Dec 02, 2021 Dec 02, 2021

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You can't successfully play a video in an Interactive PDF now that Flash is obsolete, use FXL ePub or InDesign's Publish Online.

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Thanks Derek, the video plays fine but once it plays the rest of the PDF is not viewable.

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Community Expert ,
Dec 02, 2021 Dec 02, 2021

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There is no any grandma Vanga or grandpa Nostredame or their blood relatives here.

 

Show here your file (indd-package folder + resulted PDF) through some dropbox/yadisk service and may be some of our forum-users will check it and fix it for you this file/files. 

 

 

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Community Expert ,
Dec 02, 2021 Dec 02, 2021

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It may play on your device but unlikely to play on others.

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Explorer ,
Mar 18, 2022 Mar 18, 2022

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Same issue here

 

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Community Expert ,
Mar 18, 2022 Mar 18, 2022

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What do you mean "Same issue here"? Please elucidate.

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Explorer ,
Mar 18, 2022 Mar 18, 2022

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After video plays in Interactive PDF all other pages in the PDF are covered by the frame of the video

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Explorer ,
Mar 18, 2022 Mar 18, 2022

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When the video has finished the video stays in place when you leave the page obscuring everything. When you add the video after you PDF it using Acrobat's Rich Media option, you can choose to desable the video when you leave the page. But not in InDesign.

 

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Community Expert ,
Mar 18, 2022 Mar 18, 2022

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There is no way to reliably play multimedia in a PDF. You might just as well quit trying.

There are too many variables and too many PDF readers for it to work.

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Explorer ,
Mar 18, 2022 Mar 18, 2022

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The PDF is been distributed, it will only used to present via my MacBook Pro to a client. I worked around it by adding the MOV in Acrobat post-PDFing and resaving.

 

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Explorer ,
Mar 18, 2022 Mar 18, 2022

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sorry, is NOT being distributed.

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