Bug InDesign: navigating pages causes crash

[Random Lab]

Ciao a tutti!

Ho lavorato su un progetto di circa 80 pagine in InDesign ma oggi, ogni volta che apro il file e cerco di spostarmi tra le varie pagine il programma si spegne e non posso lavorare. Come posso capire se il problema sono le immagini collegate? Ne ho inserite più di 250 !!!
Non posso fare alcun lavoro sul file perchè non appena apro anche un pannello si spegne il programma.

Ho giù disinstallato il programma e ho usato un terminale diverso per verificare se fosse un problema di computer ma nulla...

Avete idea di come si possa risolvere?

Grazie

[rob day]

Have you tried trashing your preferences and caches? Reinstalling wouldn't necessarily remove the preferences.

[Random Lab]

Thanks Rob for your answer!

How can I trash preferences and caches?

[rob day]

Post #1 here:

Troubleshooting 101: Replace, or "trash" your InDesign preferences [2009 Outdated & Locked]

[DaveJCummings]

I agree with Rob,  trash the caches & preferences first,  if you're still having that problem,  we'll go from there.

[Random Lab]

nothing, it crashes every time I click on the "pages" window!

[Laubender]

Hi Francesco,

what is your exact version of InDesign on what OS ?

I can remember a bug where specific colors of page labels lead to a crash with an earlier version of InDesign. Could be CS6…

Regards,
Uwe

[Random Lab]

OSX 10.11.6 - Indesign 13.1

[Katie Houghton]

Can you create another user on your Apple Computer? If you do and it works with no problem then we know it is your preferences on your original user. If it has the same issue then we know there is a problem system or application issue. Another item to look at is running third-party programs. They may also create havoc when updating.

[Random Lab]

Tried! But the problem is not solved!

[rob day]

Can you share the InDesign file? Just the ID file, and not the placed assets

[Random Lab]

Thanks Uwe, the version of OSX is 10.11.6 and the version of InDesign 13.1. I'm afraid the color of the thumbnails pages may be the problem but I can not delete them because as soon as I access the "pages" window it crashes!

[Laubender]

francescon69500821  wrote

Thanks Uwe, the version of OSX is 10.11.6 and the version of InDesign 13.1. I'm afraid the color of the thumbnails pages may be the problem but I can not delete them because as soon as I access the "pages" window it crashes!

Don't think that's the problem. First it would be a problem with a custom made color, second that issue was fixed some versions ago. Sorry. Have no further clue for you…

Regards,
Uwe

[rob day]

How can I tell if the problem are linked images? I submitted more than 250!!!

You could try moving the document to a different folder so the placed images are missing and see if that solves the crashing while navigating. Also, have you tried a Save As to IDML? Sounds like the file will open.

[DaveJCummings]

I agree with Rob Day. 

That said,  roughly how large are the images roughly? I know at work, I'll work on Auto or grocery ads that other artists would work on and navigating the pages would crash InDesign, but in doing research, it was because a few images were like 30"x40" at 200dpi, when the image really should have been about 1"X2" tops at that DPI