BUG ISSUE

New Here ,
Jul 30, 2022 Jul 30, 2022

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Cada vez que abrimos InDeisgn 2022 (cualquier versión desde 16.1 hasta 17.3) en Macbook Pro con chip M1 Pro. Da igual si abres el programa en nativo o con roseta, el programa se peta y deja de responder. No se puede utilizar de ninguna manera.

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Bug , Performance

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Adobe Community Professional ,
Jul 31, 2022 Jul 31, 2022

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Not a bug - but something is not right.

 

There are a few things you can try - a quick way or more in-depth following the below

 

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

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Or if that is not working try this

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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Hi @aguusr4 ,

 

Sorry to hear about the trouble. In addition to the suggestions shared above, you can also try the steps shared here https://helpx.adobe.com/indesign/kb/crash-on-launch.html and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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