Can't open indesign file, the file crashes indesign to desktop. How do I solve?

Report · Dec 11, 2024

This is a piece of the crash report:

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Translated Report (Full Report Below)
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Process: Adobe InDesign 2025 [1094]
Path: /Applications/Adobe InDesign 2025/Adobe InDesign 2025.app/Contents/MacOS/Adobe InDesign 2025
Identifier: com.adobe.InDesign
Version: 20.0.1.32 (20010)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 503

Date/Time: 2024-12-11 14:00:07.0548 +0100
OS Version: macOS 14.1 (23B74)
Report Version: 12
Anonymous UUID: 9663132B-FF03-8197-7693-AFB4B789E32B

Time Awake Since Boot: 69 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: Adobe InDesign 2025 [1094]

Tried to open the file on different computer/OS but still the same thing. Also tried a script and a software (free one) to try and recover it and changed extension to idml. Thanks in advance

Report · Dec 12, 2024

Hi @lorenzo_7161

Sorry about the crashing. I would like to know if the issue specific to this particular file? If yes, could you please confirm where the file is saved. If it is saved on a network location like office server or dropbox etc. Please copy paste the file to Desktop and see what happens. If it still happens, please share the file at this email address (grp-idfile@adobe.com) and we will take a look.

Regards,

Srishti

Report · Dec 12, 2024

Update your operating system. There were all kinds of issues with Sonoma until 14.5.

Report · Dec 13, 2024

Hi Bob, as I said I tried the file with multiple OS

Report · Dec 13, 2024

Which ones? If they were all running early versions of Sonoma that would explain it. You should update it anyway and if it's just this file, it might be corrupt.

Report · Dec 13, 2024

You say you tried different OS - if you have a Windows computer
http://kasyan.ho.ua/indesign/all/blind_open_and_idml-export.html

This might save the file by creating the IDML without opening it and it might recover it.

Other people speicalise in corrupt files like Markzware - you might look into that.