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1

Can't open InDesign files stored in Adobe creative cloud

Community Beginner ,
Oct 08, 2023 Oct 08, 2023

Was using Indesign  2023 (Beta), but now get the message 'InDesign Beta build has expired.' So I revert to original InDesign 2023, but files I saved to cloud using Beta are not shown, I can see them in my creative cloud desktop, but I cannot open them nor transfer them. Guidance would be appreciated. Norman

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Import and export , Sync and storage
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Community Expert ,
Oct 08, 2023 Oct 08, 2023

Does this work?

 

Open the Creative Cloud desktop app and ensure that you're signed with using your source account or profile. Click File > Open Sync Folder. This opens the Creative Cloud files folder on your computer. Move the files from the Creative Cloud files folder to another folder on your computer.

 

~Barb

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023
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Hi Barb Binder, Thank you . This didn't work for me. I just had to update the Beta version. From my experience, the cloud folder created by the Beta version of ID can only be accessed through the Beta version, though I am sure people on this site will correct me if Adobe don't.

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

@Nrmlgololo said: "… 'InDesign Beta build has expired.' "

Currently InDesign's latest beta version is 18.9.0.36.

This version did not expire. Here a screenshot from today where I looked in detail to "About InDesign" using the CMD key (on macOS):

Bildschirmfoto 2023-10-08 um 13.36.14.png

 

So you may be able to update InDesign (Beta) to this version.

 

Regards,
Uwe Laubender
( Adobe Community Expert )

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023

Thank you Uwe, I didn't know how to thank you until now, you have been on my mind for your time and simple solution. I don't understand why Adobe dont make clear that the cloud folder associated with their ID beta version is exclusive to this Beta version, and can't be accessed by other ID programs. Is this correct Adobe or anybody? Thanks again Uwe

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

@Nrmlgololo said: "… So I revert to original InDesign 2023, but files I saved to cloud using Beta are not shown,".

 

The current release version of InDesign 2023 version 18.5.0 does not support this beta feature, the InDesign cloud format.

This feature is still in development and only with the current beta version …

 

Regards,
Uwe Laubender
( Adobe Community Expert )

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