Can't open new document

[esterk42897401]

Hi all,

I can't seem to open a new document. I get a blank window only saying at the left top: ccx_fnft_dialog_name. See attached screenshot. 

Is there a way to solve this?

[Eugene Tyson]

Hey sorry for the issues you are facing - sounds frustrating

Here's some tips I've collected

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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[esterk42897401]

Hi Eugene,

Thank you for your reply. Deleting the preferences didn't work unfortunately. I work with an Indesign 2021 refurbished  licence, not CC, so the Creative Cloud Cleaner will probably not work?
Opening a new document wasn't an issue at the beginning. If I remember correctly it started when I opened an old file that caused a problem.

Should I reinstall Indesign?

[Peter Spier]

What, exactly, is a "refurbished license?