Cannot Access file.

[Deon Jaz]

This is a new one for me, being a bit of a novice with InDesign I could use some advice.

I've been working on a 36 page brochure, saved it early in the week as usual.

Came back to it today but it wont open and I'm seeing the following error message:

''This filename may include one or more unrecognised characters. Please change the filename in Windows Explorer and try again.''

First off - the filename is words/numbers with no special characters at all, and secondly, what on earth do I do now?

The instruction seems simple enough but doesn't seem to work. Its a massive loss if I have to begin again.

I hope someone with more experience can shed some light on this please.

[BobLevine]

Sounds like something is corrupt. Try opening it as a copy.

If that doesn't work, it may be toast. This is why I always work in a Dropbox or OneDrive folder. These will keep versions every time you hit save.

If you want to post the file somewhere we can take a look and as see if someone else can open it. Barring that, you can try Markzware's file recovery service. If they can't save it, there's no charge. https://markzware.com/products/file-recovery-service/

[Eric Dumas]

Hi,

what is the file size?

[Srishti Bali · Accepted solution]

Hi tracied,

Please save the file to Desktop and rename it and then try to open the file.

Regards,

Srishti

[Deon Jaz]

That seemed to work thanks.

Must be something about the file path that InD doesn't like

Thanks all for your input - most helpful.

TracieD

[johannes_tega_7219]

Hi

I need to download Adobe Photo, inDesign and Illustrator

[Abhishek Rao]

Hi @johannes_tega_7219,

Thanks for reaching out! I’m happy to help you download Adobe InDesign

You can easily download these apps through the Creative Cloud desktop app. Here's a helpful guide to get you started with InDesign: Get Started with Adobe InDesign. You can follow similar steps for Photoshop and Illustrator within the Creative Cloud app.
Learn how to download and install your Creative Cloud apps (https://adobe.ly/3TrvHDU)

If you need further assistance, feel free to let me know!

Thank you,
Abhishek Rao