Cannot comment to Share for Review

Report · Sep 18, 2023

I have a 25 page InDesign file that I've been working on for months. I've been using Share for Review the entire time without any issues until today. While viewing the Share for Review through the Creative Cloud Web, I tried to reply to a comment; but when I clicked Submit, I received the message "We are unable to post your reply, please try again." The same thing happened when I tried to highlight and post a new comment. Thinking the issue might be the website, I tried reply to a comment through the Review window in InDesign; I received the same error message. I tried to Update Content, but received the message "There was an error updating the artifact." I've cleared my cache and restarted, but still receive the errors. I was able to edit, update, and comment in other files - just not this one. I'm on a deadline. Is there any way to fix this? Please help!

Report · Sep 18, 2023

Crud builds up in InDesign documents over time. If you're working on such a document over a period it can cause a corruption. To clear out the crud save it as an IDML document, rename it (incrementally) and open it as an InDesign document again.

Report · Sep 19, 2023

Thank you for replying! I have a question before I try your recommendation. Won't saving and renaming break the Share for Review link, so all the comments I have so far will be gone?

Report · Sep 19, 2023

Make a copy of your document and try it.

Report · Sep 26, 2023

Sure enough - link broken and comments gone from the Review window in InDesign. Since the original file wasn't working with Share for Review anymore, I manually entered all of the comments in the new file and just deleted the old one. There really needs to be a better way to repair the file when this happens.