cannot open an idml file - error message - plug-in may be missing

[lesliem12571788]

I am running Adobe CS 2015 - I have been provided a idml file - saved from CS 2017.

the error message states: Cannot open ..... Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file is open in another application.

the only error that makes any sense is the plug-in error.

has anyone encountered this problem / have a solution?

[Katie Houghton]

Maybe the file is corrupt. Can the person who created it open the file? Is InDesign CC15 updated? If yes, then reset your preferences and try again.

[BobLevine]

Why don’t you just install CC2017?

[Katie Houghton]

Best option ever!

[Scott Falkner]

Does this InDesign file link to another InDesign file placed in it?

[amaarora]

Hi,

Is it an idml for sure? Can you please mail me the idml at amaarora@adobe.com so that I can look into the issue?

-Aman