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Cant open Indesign cc

Explorer ,
Dec 05, 2022 Dec 05, 2022

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Cant open Indesign cc.

 

It get stuck when opening. I have installed the app again, and even installed cc again.

 

Screen Shot 2022-12-05 at 12.44.42.png

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Activation billing and install

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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Have you tried to reset InDesign Preferences on startup? There is a very detailed support article from Mike Witherell here outlining different troubleshooting scenarios for WIN and Mac: https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

 

If everything fails you can try the CC Cleaner Tool. It is mentioned in the article above and can be directly found here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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Is it a MAC on which you are trying. See if InDesign has disk access

https://macpaw.com/how-to/full-disk-access-mojave

If nothing works then using the creative cloud cleaner tool as already suggested would be a good thing to try. Wipe off everything Adobe using that tool and start afresh.

-Manan

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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You should also try start the computer in Safe Mode which loads only essential processes and see if InDesign will start. That will tell you if the problem is a conflict with other software running when InDesing is loaded.

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