CC 2019 v.14.0

Report · Oct 24, 2019

Can´t find CC2019 v.14.0 to download in my account...

Already got CC2017

What to do?

Best/Richard

Report · Oct 24, 2019

What's the exact version of your operating system?

Usually if the latest version of CC is not available in the Creative Cloud Desktop App the version of your OS will not support it.

Regards,
Uwe Laubender

( ACP )

Report · Oct 24, 2019

Hi and thanks for Your quick respons.

It´s OS X El Capitan V. 10.11.6

Best/Richard

Report · Oct 24, 2019

Hi Richard,

Look at the following link to see if your computer configuration meets the requirements for the version or not

As Uwe mentioned if its not supported on your machine it will not be shown on the CC app

-Manan

Report · Oct 24, 2019

Thanks! / R

Report · Oct 24, 2019

Hi Richard,

if your machine allows you have to update your OS version to at least High Sierra.

I bet you need that to run the upcomming version of InDesign and other CC software.

Before that do a system backup with e.g. Carbon Copy Cloner so that you are able to revert to the old system without problems.

Or you could do an installation of High Sierra on a second partition so that you are able to boot one or the other system version.

For that you need sufficient space on your harddisk. Hope you already have a big SSD drive that allows this.

Regards,
Uwe Laubender

( ACP )

Report · Oct 24, 2019

OK, thanks!

/Best Richard