CC Library assets do not apply in any program.

[cjohnson09]

Hello,

My CC library has never worked properly. This is a shared library across our company. The library populates all colors and images when opening either InDesign or Illustrator, but when I go to apply anything within the library, nothing happens. I've narrowed it down to a user/computer issue as other users who uses the same library, have no issues. 

I have taken many actions to fix this myself but have not made any progress.

1. Uninstall and reinstall CC desktop app.

2. CC Cleaner tool run 1: Library installations only.

3. CC Cleaner tool run 2: Cleaned all installations.

I've attached a screen recording what happens when using the CC library within InDesign. I'm at my wits end here. Does someone have a solution to my problem?

[davecourtemanche]

2 questions. what happens when you right click on the color? Does it bring up any options? What happens when you drag the color from the library onto your box?

[cjohnson09]

Hello,

1. Right clicking brings up all available options. Add to swatches, edit, add description, etc.

2. Dragging the color swatch shows a green plus symbol when holding the mouse button but, the color is not applied.

[tonks_the_auror]

To apply a color from a CC library, you need to click on the icon, not the name

[cjohnson09]

That does nothing as well. The video was just to show my issue in real time.

[HARSHIKA_VERMA]

Hi cjohnson09 

Thank you for reaching out and trying the suggestion shared by our expert. We are unable to reproduce the issue on our end. Would you mind adding a new color to the new CC library and then testing with a new document by adding frames and boxes?

Let us know if that helps. 

Thanks,

Harshika

[cjohnson09]

Hi Harshika,

I can create another library but I cannot add any color swatches to it. It just won't add it at all. Then when I try to access the library through InDesign or Illustrator, it freezes library window and I can click on anything. Forcing me to quit the app and reopen.

[Anubhav M]

Hello @cjohnson09,

I'm sorry to hear the suggestions did not help. Could you share a screen recording of your entire workflow and links to sample file (if any), so I can check this with the team?

Looking forward to hearing from you.

Anubhav

[cjohnson09]

Hi Anubhav,

Can I send you a WeTransfer link? I have a 3:30 minute screen recording and its too big to attach here.

[HARSHIKA_VERMA]

Sure. Please share the link for the recording and also add the sample Illustrator file as well.

We will try our best to help.

Thanks,

Harshika

[cjohnson09]

See link below:

https://we.tl/t-RoYgGYRH0T

[Anubhav M]

Hello @cjohnson09,

Sorry for the delayed response. It seems the transfer link has expired. Would you mind resharing the files so we can check them with the team?

Looking forward to hearing from you.

Anubhav

[cjohnson09]

New link below:

https://we.tl/t-EqmFJwHFHu