Crashing while opening the file . Error: "EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005"

[Marian Valentin]

Hi All

Can anyone help with this indesign error ?  i try to open my working file and nothing is working.

Thank You!

{Renamed by MOD}

[Jumpenjax]

I found this on the Adobe site...

https://community.adobe.com/t5/indesign-discussions/error-quot-exception-access-violation-quot-excep...

Maybe it can help?

[Marian Valentin]

Hi thank you, i read that topic and nothing from that is working, the file is not opening

[Srishti Bali]

Hi @Marian Valentin 

Sorry about this trouble. If this happens with a particular file, then there are chances that the file itself has gone corrupt. Could you please confirm where the file is saved(Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

If it is saved on any remote locations like Network Drive/ Shared Folder on System/ External HDD, then try saving a copy on the desktop and open that file. If it still gives the same error, please email your file to idfile@adobe.com & we will take a look at the file.  

If the file is larger than 10 Mb, you can upload it to the Creative Cloud account ( https://helpx.adobe.com/in/creative-cloud/help/share.html ) and send us the document link. 

I must also inform you that file recovery can't be guaranteed wit a 100% success. We'll surely try our best. 

Regards,

Srishti