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Creative Cloud Library Graphics now have a white background

gb36822909
Community Beginner ,
Jun 29, 2017 Jun 29, 2017

I had set up various continuous project libraries and they always worked great. I have assets (logos in ai format) that were always transparent backgrounds. Today for some reason, all the assets have a white background (think jpeg), when I open the graphic files in illustrator, there's no background color. This is particularly more annoying that InDesign is the primary culprit. 

Has anyone had anything like this happen and if so how did you correct it?

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correct answers 2 Correct answers

Steve Werner Community Expert
Community Expert , Jun 29, 2017 Jun 29, 2017

One of the limitations of using transparent Illustrator files in the CC Library is that there is no setting when placing from CC Library into InDesign that automatically retains the transparency. InDesign uses the current status of the Place command.

I just did a test. I placed the same transparent AI file into InDesign using the File > Place command. When I placed it, I checked Show Import Options. The first time, I checked Transparent and it appeared as transparent in InDesign. If I then placed

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gb36822909
Community Beginner , Jul 24, 2017 Jul 24, 2017

Thanks everyone! So just an update... the assets that were housed in the Creative Cloud Library work properly all of a sudden. No real solution to be offered on this. I don't believe there were any updates made during that time to the software. The files don't have a white background on them. I had been using the libraries for months, I knew there was nothing wrong with the files so I was incredibly perplexed and frustrated with the issues, and while I'm glad they're resolved I would love to kno

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AWinters
Community Beginner ,
Sep 11, 2024 Sep 11, 2024
LATEST

If anyone else is here in 2024, I have found a workaround for this bizarre bug: If you export the illustrator asset as an svg, you can then open the creative cloud app and upload the svg file into your library, and it will show with the transparent background as expected. Extra steps? Yes. Annoying? Yes. Is it worth the time, if you're like me, and the random white background is driving you nuts and essentially hiding your white logos? Also yes. 

 

P.S. Dear Adobe, please fix this bug so we can get back to the more efficient "drag into the library" method ❤️

 

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