Error Code 6: Could not complete your request because of a database error.

[Tsz Ting Angi25914199juon]

For some reason I cannot open my Indd file anymore. When I tried opening it it says it "Could not complete your request because of a database error. The file  "....indd" is damaged(Error code: 6)

I tried changing the file handling options

I tried uninstall and reinstall both the old and new ver. of indesign but still couldn't open the file

I tried exporting the file to IDML but it also crashed 

Im not sure what can do anymore

Much appreciated if anyone can help, Thanks

<Title renamed by moderator>

[Robert at ID-Tasker]

Where and how have you saved your file?

Local drive or remote / removable - network, cloud, external drive?

What OS and InDesign version(s)?

[Tsz Ting Angi25914199juon]

i just did save file on my external drive with the usual save button under file.

I usually use it on my Window 11 laptop with the currently indesign 19.5.

[Laubender]

Hi @Tsz Ting Angi25914199juon ,

duplicate the InDesign file and move the duplicate to your Desktop.

Try to open the duplicated InDesign document with InDesign's File > Open… dialog.

You have some options there. "Open as Duplicate" is one. Perhaps you'll try this and if successful save the document on your Desktop with a new name.

Regards,
Uwe Laubender
( Adobe Community Expert )

[Robert at ID-Tasker]

i just did save file on my external drive with the usual save button under file.

I usually use it on my Window 11 laptop with the currently indesign 19.5.

By @Tsz Ting Angi25914199juon

Looks like you've disconnected your external drive too soon - before system flushed the cache. 

Next time you should do "eject" first - and wait for the message that it can be safely disconnected / removed - before physically disconnecting external drive / removing pendrive.

[Abhishek Rao]

Hello @Tsz Ting Angi25914199juon, 

I hope you are doing well.

We wanted to follow up with you on the status of your issue. Were you able to resolve it by following our expert's advice? If so, please share the solution that worked for you, as it may help others in the community experiencing a similar issue.

Please feel free to update the discussion if you need any more help.

Thank you,

Abhishek Rao

[Georgia34898676ym9h]

Hi Abhishek,

I am also having the same problem. I can't even open it to save a idml.

Has a solution been discovered?

Thank you,

Georgia

[Abhishek Rao]

Hi @Georgia34898676ym9h,

I'm sorry you're running into the same issue. To help move this forward, please try the steps mentioned in Adobe's official guide here: https://adobe.ly/4oXZPE0.  If the file still doesn't open after trying those suggestions, you can share it with the Adobe team at idfile@adobe.com, so the team can try repairing it. You can also share the file with me directly, so I can take it forward for deeper investigation. If the document is confidential, feel free to send it via DM and use any cloud-sharing option you prefer, such as Google Drive, Dropbox, or OneDrive.

Looking forward to the update. 

Abhishek