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Error Message Displayed When I Click Any Adobe InDesign Document in Windows Explorer

Community Beginner ,
Jan 23, 2025 Jan 23, 2025

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Hello,

 

I had some corrupted Adobe InDesign documents in my Assembled Book. I removed the corruption that caused the problem and confirmed the Adobe InDesign documents were no longer corrupted. I uninstalled Adobe InDesign 20.1 x64 keeping the Adobe InDesign Preferences and then reinstalled Adobe InDesign 20.1 x64. I have Windows 10.

 

When I click on any Adobe InDesign document using Windows Explorer, I received the following error message from the Adobe InDesign executable:

 

"A problem was detected with the product installation. Please reinstall the product." I uninstalled and reinstalled Adobe InDesign 20.1 x64, but the problem still persists. Before the corruption happened, I could invoke any Adobe InDesign document using Windows Explorer. 

 

When I use the Creative Cloud Desktop to open any Adobe InDesign document, the problem does not occur. The document loads fine.

 

Could anyone be of help?

Thanks for your kind help,

 

Edward

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correct answers 1 Correct answer

Community Beginner , Jan 24, 2025 Jan 24, 2025

Hello everyone,

I figured out why I got the error message. I had updated to Adobe InDesign 20.1 with Adobe InDesign 2025. I had a previous version of Adobe InDesign 2024 on my computer. It was this older version that tried to open the Adobe InDesign document in Windows Explorer.

 

I have a troubleshooting meeting with some Senior Adobe InDesign Technical Support people this morning. I will let them know the reason for the error message.

 

Thanks everyone for their kind help.

 

Edward

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Community Expert ,
Jan 23, 2025 Jan 23, 2025

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Community Beginner ,
Jan 23, 2025 Jan 23, 2025

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Thank you Robert. I appreciate your help.

 

I contacted Adobe InDesign Technical Support. The Adobe InDesign Technical representative executed the cleaner tool, but it did not fix the problem. He mentioned this is the first time Adobe Technical Support has seen this particular problem. He escalated the issue to his Senior Technical Support people to be of help. They will call me tomorrow.

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Community Expert ,
Jan 23, 2025 Jan 23, 2025

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Don't hold your breath waiting for the call...

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Community Expert ,
Jan 23, 2025 Jan 23, 2025

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@edwarde16919149

 

Try creating a new user in Windows. 

 

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Community Beginner ,
Jan 23, 2025 Jan 23, 2025

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Thanks Robert.
I will create a new user in Windows.

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Community Expert ,
Jan 23, 2025 Jan 23, 2025

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You might want to try Safe Mode as well.

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Community Beginner ,
Jan 24, 2025 Jan 24, 2025

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Hello everyone,

I figured out why I got the error message. I had updated to Adobe InDesign 20.1 with Adobe InDesign 2025. I had a previous version of Adobe InDesign 2024 on my computer. It was this older version that tried to open the Adobe InDesign document in Windows Explorer.

 

I have a troubleshooting meeting with some Senior Adobe InDesign Technical Support people this morning. I will let them know the reason for the error message.

 

Thanks everyone for their kind help.

 

Edward

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Community Expert ,
Jan 24, 2025 Jan 24, 2025

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@edwarde16919149

 

You can have multiple MAJOR versions installed in your system.

 

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