Error when printing booklet

[Guest]

When trying to print booklet from cs6 InDesign the error reads: The active document uses multiple page sizes. Print booklet works only with documents that use a consistent page size.

I have went into document setup, the icon at the bottom of the pages menu box that allows you to edit page size, even tried changing the master page sizes and applying the master to all pages. None of this is removing the error message when trying to print booklet. If possible please help me.

[Peter Spier]

All software has bugs, some going back many years. While I happen to agree that fixing them when they are discovered ought to be the norm, I also understand why this almost never happens. Development of each new version doesn't happen overnight -- it takes months of code development and testing. As soon as one version is released the next is already under development, so to say that CS6 was only a few months old is irrelevant. Even bug fixes require testing to make sure that fixing them doesn't break something else, perhaps even more important than the area you are trying to fix, and that means staff time and expense.

Bugs need to be VERY serious to justify the expense of repair in any version no longer in active production, and even bugs found in a currently active development may not be considered serious enough (read that as affecting the majority of users, and sadly Print Booklet doesn't affect the majority) to divert effort from something else, or may be deemed unsolveable without damaging core functionality, or even just too expensive to fix, especially if there are ways for users to work around them.

[Oddvar Haraldson]

I am a software developer so I know all that. But it's beside the point. It's all about business honesty and that Adobe sold me a faulty product. Today's software development tactics, to let the bugs be ironed out by the users is fine and dandy in the Open Source Community. It's not fine and dandy when you sell a product and it doesn't work as promised. Period. How can this be a matter of discussion?

[Peter Spier]

I didn't say I agree completely with how things are done, only that I understand. And I'm sure if you put 10 users in a room and asked them what the worst bug is in InDesign, or the "feature" that needs to be improved the most, you'd get 10 different answers, and if you then asked if fixing problem A meant that you'd have to give up feature B, you'd probably find a split along the lines of who uses A and who uses B.

Print Booklet was never more than a tacked-on feature to satisfy a small number of users who want to print booklets at home on their desktop printers. There have always been better ways to impose.

It's ugly, but it's a fact of life, and life can be ugly.

[Oddvar Haraldson]

Hogwash. Dishonesty in a business agreement – selling a faulty product – is always unacceptable. Bad software engineering Is not a fact of life. If software development is too hard for Adobe, they should stop doing it.

[BobLevine]

Adobe offers a 30 day money back guarantee. Past that you can either continue to complain to other users (that's all of us here) or you can post a bug report here: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform.

Make a strong case for fixing it and why it will benefit the majority of users.

For the record, I never thought putting such a poorly implemented feature into InDesign was a good idea. There are way too many issues with it and many better ways to accomplish imposition. I suggest using one of them because the chances of seeing this fixed are extremely slim.

[Guest]

Then I think Adobe needs to move to a 2 year release cycle since Adobe can't handle yearly releases and bug fixes.  Release a product and spend the next year fixing bugs then start on the the next version after that.  I don't see any reason to have to put out a new version every year to add two features when the old version isn't working properly. 

I have numerous problems with CS 6 from bugs in Indesign to Dreamweaver to Illustrator.  We use Adobe software to teach students the software for Graphic Design, Multimedia, how can our instructors teach when it doesn't work.   Sooner or later this will catch up with Adobe.

[BobLevine]

With Creative Cloud there are no more release cycles. Features are added

as they're ready.

[Steve Werner]

As I pointed out above:

You probably don't want to hear this, but this is one of the advantages of a subscription system: You'll always have access to the bug fixes (and new features!) as they're made available because you always have the option of running the latest version.

[Guest]

True......but its not a true cloud product and licensing it outragous.  A true cloud product would be something like Google Docs or iWork, Adobe is just using the name for marketing purposes to get on the Cloud bandwagon.   And I believe our quotes have doubled since the change and we have to stick with CS6 for now.  Raising prices at this time when everything is going out of business isn't the best decision on Adobe's part.  I'd go back to CS5 if it was up to me.

[BobLevine]

It's certainly not going to work for everyone but neither does anything

else.

At some point just about all software will be sold on a subscription

basis only. Someone had to be first to do it and from all reports

subscription numbers are running ahead of all expectations.

[Guest]

What can I say people are fools!

[BobLevine]

Yup...and haters gotta hate.

At this point I'm getting close to locking this thread and if drifts any further I will do just that without warning.

[Guest]

Lock it!!  We found out Adobe won't fix its software and make up excuses on why bugs weren't fixed so no loss for any of Adobe's users if you lock it!!  Also, like your very professional responses you gave.  You make Adobe look good with your guys customers service skills!

[Peter Spier]

There's nothing new to say here, so I'll lock it.