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Font substituted with OTF font?

New Here ,
Jul 18, 2023 Jul 18, 2023

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I have an ID book with several chapters using soley the Raleway font. I am using a dell pc. After our graphicss team worked on the document on a mac I went to open it only to have all the raleway fonts appear as 'missing' and listed as 'raleway otf' instead of regular raleway, despite having it on my installed on my machine and installed on theirs.

 

I both installed directly from the font file and activated on adobe fonts. 

 

The find and replace tool didn't work for this so I had to manually change each text box which would work when just changing the font to Raleway in the charater font dialogue....a time consuming process. 

 

It was mostly fixed and then another newer memeber of our team opened the doc and presumeably saved despite also having it installed and when I open the same thing has happened and the font doesn't appear and is relisted as OTF. It would be even more time to go through and individually reapply the correct font to each box. 

How to prevent this from happening?

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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Not sure what's happening with your dispearing fonts but you should be using Paragraph (and Character) Styles with your InDesign documents, it makes it easy to change fonts, sizes and leading and more, throughout a document with a click!

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New Here ,
Jul 18, 2023 Jul 18, 2023

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We aren't the best at using the styles as a collective team, however there are styles in each doc and the same issue happens when using them...they just get replaced with the OTF version so it's something a little deeper within the font installation I believe. Even weirder we are installed from all the same version of the font file provided by our client.

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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quote

...After our graphicss team worked on the document on a mac I went to open it only to have all the raleway fonts appear as 'missing' and listed as 'raleway otf' instead of regular raleway, despite having it on my installed on my machine and installed on theirs.

 

I both installed directly from the font file and activated on adobe fonts. 


By @Elizabeth227373301qbk

This happens when different versions of a font are installed on the same machine or across several workstations. "Raleway" might not be the same as "Raleway," even though the font name looks the same to us users.

 

It's especially prevalent when cloud fonts are used along with traditionally installed fonts.

 

Adobe's fonts are cloud fonts (and also those from Linotype/Monotype and other font foundries, and even Microsoft is beginning to "regulate" fonts with its own cloud fonts). Cloud fonts are often turned on/off by either settings in software on your computer, or by font manufacturer...not by us. So when we check the option to use Adobe's fonts in InDesign and Creative Cloud programs, we are letting Adobe install/uninstall and activate fonts as it sees fit.

 

For some, that's a great feature, but we're seeing this problem when a combination of both cloud and traditionally-installed fonts are on the same computer: the cloud version of Raleway might be slightly different from the installed version, either with a different computer name (which we generally can't see) or copyright date or version or whatever. But something is different and the missing fonts warning shows up in InDesign.

 

Our shop has many workstations, Macs and Windows, as well as outside contractors so this is not uncommon for us. We have pretty much solved it by choosing one type of font and sticking with it: choose either Adobe cloud fonts or manually-installed fonts, but not a mix...and definitely not a mix within the same font family.

 

We chose to stop using cloud fonts from any manufacturer with very few exceptions. Instead we download and install hard copies of the font files. We also turn off InDesign's auto-font settings in the Creative Cloud manager app. It's now exceptionally rare that we get that royal PITA missing font warning anymore. And our systems are not so sluggish anymore because cloud fonts are continually monitored in the background by their manufacturer. Bleah!  And many people don't know this, but the manufacturer can prevent their cloud fonts from being used in other programs.

 

How we did it:

  1. First, remove all Adobe cloud fonts from all systems.
  2. Turn off/uninstall the Adobe fonts in the Creative Cloud manager app.
  3. Uninstall the versions that were traditionally installed, too. You can do this with a 3rd party font manager or directly by the operating system's tools, like C:/Windows/Fonts folder or Font Book on the Mac.
  4. Reboot the computers to flush out any residual memory of the fonts.
  5. Install hard copies of the fonts. Many of Adobe's fonts like Raleway are available for free from Google Fonts at https://fonts.google.com/  and  GitHub https://github.com/showcases/fonts. These fonts are part of an industry-wide project to create open-source (and open-licenseed) fonts for the computer industry. Unlike Linotype/Monotoype, FontHaus and other foundries, there's no extra fee/license to embed fonts into our files like PDFs.
  6. Ignore any future font warnings that say, "Gee, there's a missing font. Do you want to automatically install/activiate by ABC company?"  Just say NO and go find a non-cloud version yourself.
  7. Return to work without problems!

 

For a short period of time, you might still get the missing font error because the file is looking for a cloud version. Just use Find Font and swap it for your traditionally-installed version and you'll be done with the problem.

 

Hope this helps.

|    Bevi Chagnon   |  Designer & Technologist for Accessible Documents
|    Classes & Books for Accessible InDesign, PDFs & MS Office |

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New Here ,
Jul 18, 2023 Jul 18, 2023

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Thanks so much for your thourough answer. I had started some reserach on the web to figure out what could be the problem and started to realize that it is likely some of use were using the local installed 'static' font and others were using the adobe font version so I started to think that was maybe the issue. This really clears it up I belive. I'm going to send out a message to our team and unistall/reinstall using the local version going forward and hope that works. Thanks for your help

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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Good!

Happy sailing!

 

|    Bevi Chagnon   |  Designer & Technologist for Accessible Documents
|    Classes & Books for Accessible InDesign, PDFs & MS Office |

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