Fonts appearing as 'Unknown' in InDesign

[magnetic_MistB82A]

Hi there,

Sometimes Adobe fonts do not activate and show as missing, even though they are loaded in CC. I have to replace every time this occurs.

In the Info panel of Fonts dialog box these 'missing" fonts show as 'Unknown'? It does not happen to every user so what is causing it?

Problem fonts I've noted:

Gesta

Garamond Premier Pro

Thanks!

[Kasyan Servetsky]

A probable reason: you installed another type of font — say, TTF — but the doc you open uses OTF.

[Anubhav M]

Hello @Bear26,

I'm sorry to hear about your experience. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4o2ZtfN) and letting us know if they help? If the problem persists, kindly confirm the version of InDesign installed, and if this happens with all files/fonts, so I can better assist you.

Looking forward to hearing from you.

Anubhav

[Frank Grießhammer · Accepted solution]

This has been fixed. Please remove the Gesta and Garamond Premier Pro families, and re-sync them. 

Following that, things should be back to normal.

[Brad @ Roaring Mouse]

@Frank Grießhammer .. Can you check in on the Helvetica Pro family as well? I had reported a bug that the version being served currently on Adobe Fonts also had an errant TrueType OpenType version amongs the CFF (PS) ones, and this was also causing issues with font menus, etc. They got back to me and said it had been corrceted, but I checked again just now, and it's still wrong:

 This had been an issue with the Garamond Premier Pro set as well, but I see as of today, they have corrceted this and all the styles are now properly CFF (PS) OpenType

[Frank Grießhammer]

Brad @ Roaring Mouse I just checked the 6 styles of Helvetica LT pro available via Adobe Fonts, and they all serve as OpenType (CFF). Did you make sure to remove any older fonts you might have on your system?

[Brad @ Roaring Mouse]

Aha! Got it! Found where the problem lied for me.

Even after I removed the Helvetica LT Pro family from Adobe fonts, then did a font cache purge (both Adobe and System), then rebooted, then reactivated/installed the whole family, the Roman was still showing up as TrueType.

It turns out FontExplorer was the culprit (yes, I'm still using it!): I did a search and discovered FEX ALSO creates its own cache, so I dug a little deeper. Apparently their cache is a metadata cache, so it was storing the old metadata of the family, including the file type TrueType from when I loaded the improper TrueType version back in July, so even though the Roman had since been corrected on Adobe Fonts after that, FEX didn't rewrite the metadata so it was still showing in FEX (and InDesign) as TrueType. Anyway, I found the cached metadata for Helvetica LT Pro family within FEX's caches and deleted that, and it's all good now. It's correct in InDesign now:

Thanks Frank!