How to Track Document Downloads with Google Analytics in InDesign

Report · Oct 14, 2024

Hi there, is there a way to monitor/track the download number of documents?

I noticed InDesign 19.0 onwards will no longer support integrated analytics from the dashboard, so I integrated Google Analytics with my documents to track analytics data. However, clicking the download button doesn't trigger "file_download" event on Google Analytics. So I was wondering if there a way we can monitor the download number?

Report · Oct 15, 2024

Hi, Thank you for reaching out to us. We've forwarded your query to our product team for further input, and we’ll keep you updated as soon as we receive their response.

^VS

Report · Oct 15, 2024

@Juan278050189mn9 Google Analytics 4 tracks the following documents and extensions as files:

Document: .pdf
Text: .docx, .doc, .txt, .rtf, .xlsx, .xls, .csv
Executable: .exe
Presentation: .key, .pps, .ppt, .pptx
Compressed file: .7z, .pkg, .rar, .gz, .zip
Video: .avi, .mov. mp4, .mpeg, .mpg., .wmv
Audio: .midi, .mid, .mp3, .wav, .wma

Are you using any other types of documents to be tracked for download ?

^VS

Report · Oct 16, 2024

Thank you so much for the reply! What I meant was I'd like to track the number of clicking on the bottom right "Download PDF" button, this document was published by InDesign with "Publish Online" with an url "https://indd.adobe.com/view/xxxxx". I guess it should be a PDF file?

I can see the "views" counts on google Analytics console, but the "Download PDF" button doesn't. Is there a way we can know about how many viewers have downloaded our document?

Many Thanks!

Report · Dec 09, 2024

Hi @Juan278050189mn9 ,

Thank you for reaching out to us.

In Indesign we don't support download pdf analytics data. We have conveyed this message to the product team.

Thanks and Regards,

Naina