I created a QR code with InDesign CC and it doesn't do anything

Explorer ,
Apr 24, 2018 Apr 24, 2018

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I created a QR code with a website URL inside of it, when I use my phone to scan it to see if it works, it doesn't do anything. But I scan another QR code with the same phone and app and it brings up the website from that other QR code.

Any advice? Thanks.

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Adobe Community Professional ,
Apr 24, 2018 Apr 24, 2018

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The other QR codes which you successfully scanned—were they also created in InDesign? If so then I would suggest checking to make sure that you have the correct URL for the one that isn't working. If they were created through some other means then try using one of their URLs to generate a QR code in InDesign. I have found this feature to be relatively simple to use. You don't even need the "https://" or "www." in the URL. For instance I tested it by just putting in "amazon.com" and it worked fine.

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Explorer ,
Apr 26, 2018 Apr 26, 2018

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The other QR codes which you successfully scanned—were they also created in InDesign?

I am not 100% if the answer is yes or no

Another fellow told me that he just uses an online QR code generator and it seemed to work fine for him, save in EPS and I think from there it can be Placed into InDesign.

Thanks for your reply.

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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I am also having the same issue. InDesign does make it stupidly simple to generate QR codes, so I am unsure why it wouldn't be working?

Anyone have any solutions for this?

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New Here ,
Dec 15, 2021 Dec 15, 2021

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From my testing, the QR generator in ID works like this:

- Select "Web Hyperlink" as type

- If you enter example.com, the generated code will encode http://example.com

- If you enter https://example.com, the code will encode https://example.com

- The generator will not escape spaces and the like, e.g. https://example.com?k1=v 1&k2=v2 is encoded verbatim

- If the code doesn't scan in your phone or is not recognized as an URL, make a screenshot or export as PNG and decode it with https://zxing.org to see the actual content; it may be that there are unescaped spaces or other characters in the URL

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Explorer ,
Dec 15, 2021 Dec 15, 2021

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The only other thing I can suggest is that some phones do not work with QR codes. All Android phones should workfine, and all devices running iOS 11 or later will be natively compatible with QR. Some older devices might not have that capability.

Also, if the QR code is too small, your phone will not be able to read the details. 

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Adobe Community Professional ,
Dec 15, 2021 Dec 15, 2021

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Apps have been available for years for phones and OS versions that don't have native QR capability. In the (old) OP, though, it was claimed that some codes worked but ones generated in ID did not — so the ability to read QR codes wasn't the issue.

 

I wonder if — now or three years ago — the OP was selecting the wrong QR code model (text block instead of URL) and if that caused the code to be invalid for automatic decoding.

 

PSA: malware is rampant in QR codes, especially those used in restaurants in place of a paper menu. I'd recommend setting your phone to DISPLAY the link for manual activation rather than automatically following it.

|| Word & InDesign to Kindle (& EPUB): a Professional Guide (Amazon)

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