Illustrator and InDesign are Crashing on Launch (2019/01/09)

[koningeizenberga67362497]

Adobe Illustrator and InDesign are crashing on launch since the most recent Creative Suite App update. It's happening with multiple users in our firm and is not an isolated problem. Have been on hold on the phone and trying to access support through the website and have not communicated with one human being. Please fix now.

[shawn_starc]

Turn off the internet and launch the application. It will work fine.

If you want you can download the previous version of AI and ID

https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[Linda-RichDesigns]

Oh wow – that’s crazy but it worked! It had crashed 8 or 9 times in a row on launch, and the same thing happened in Illustrator. I uninstalled and reinstalled ID and that didn’t help.

Thanks a lot! Hope you type this up in the forum where I saw someone else had the same problem throughout their studio.

Best

[shawn_starc]

Sign out and sign in again from Adobe creative cloud apps
This will fix the issue

[Linda-RichDesigns]

I had already tried signing out and signing in again and that didn’t help. Then I tried uninstalling and reinstalling and that didn’t help. I hope this bug gets fixed so I don’t always have to remember not to have a browser open when using Adobe products.

[ private informations removed by moderator --> https://forums.adobe.com/docs/DOC-3731 ]

[SG... · Accepted solution]

Hi,

It should be working again. A server side change was made and there's no need for uninstall/reinstall or sign out/in.

We're very sorry for the interruption.

regards,

steve