Illustrator and InDesign crash

[arjanv94013399]

Both Illustrator and InDesign crash when I open them. This only happens on my desktop. They work fine on my laptop. A blue circle flashes continuously next to the cursor, and when I go to “File” in the top left corner of the toolbar, for example, nothing happens; I can't open that menu. Photoshop works fine. I've already updated Illustrator and InDesign, uninstalled and reinstalled the programs, but that doesn't help. Has anyone else experienced this?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[Barb Binder]

Hi @arjanv94013399:

Let's start with InDesign since your post was moved here:

1. What operating system exactly, are you using?
2. What numeric version of InDesign?
3. Do you meet or ideally, exceed the system requirements for the version you are using? https://helpx.adobe.com/indesign/system-requirements.html
4. Have you tried removing InDesign with the CC Cleaner tool, or completely removing preferences/cache?

~Barb

[arjanv94013399]

Thank you very much. They're working again, I used the CC cleaner tool.

[Barb Binder]

That's great news. Thanks for coming back to let us know. 

~Barb

[Eugene Tyson · Accepted solution]

As it's happening on both 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[arjanv94013399]

Thank you very much. They're working again!

[arjanv94013399]

Unfortunately, Illustrator and InDesign have crashed again. The problem has returned. And unfortunately, running Creative Cloud Cleaner no longer solves the problem. The PC meets all the requirements, so that's not the problem either.

[BobLevine]

And what exactly are the system specs? RAM? Full build number of InDesign and operating system and processor.

[arjanv94013399]

Specs are: Windows 11, RAM=16GB, Illustrator 29.8.1, Indesign 20.5,  processor Intel i7-8700

[Anubhav M]

Hello @arjanv94013399,

That does seem troubling. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4nwC7yn) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4nrvP2K).

Looking forward to hearing from you.

Anubhav

[arjanv94013399 · Accepted solution]

Illustrator and InDesign are working again. I don't know which suggestion from the article was ultimately the right one, but it works! Thank you for your help!

[Eugene Tyson]

Try running in Safe Mode and see if the issue persists 

https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0...

https://support.apple.com/en-ie/guide/mac-help/mh21245/mac

Can you let us know if the issue persists in this mode. 

You can reboot to normal mode after testing.