Image Quality Settings Not Affecting Preview in InDesign 19.5

[cadispraha]

Hello, if I want to see any image (pdf, tif, eps etc.) in full quality, then this preview is still the same,  doesn't matter if I choose High Quality, Typical quality or Fast preview. Seem still as Typical quality. Any idea how to solve it? Thank you... Ilja

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[Abhishek Rao]

Hi @cadispraha, 

Thank you for reaching out.  I understand how frustrating it can be when image previews don't reflect your chosen quality settings.

To help you better, could you please confirm a few details?

What operating system are you using? Additionally, are you working on a specific type of monitor (wide, ultra-wide, curved, etc.), and what screen resolution is set? If possible, a screenshot of your workspace indicating the issue would be really helpful. 

In the meantime, try resetting your display performance settings or checking if your GPU Performance is enabled under Preferences > Performance. Sometimes, toggling these options can make a difference.

Looking forward to your reply so we can get this resolved for you!

Thank you, 
Abhishek Rao

[cadispraha]

Hi Abhishek, i am using the latest W11 with all updated, 2x 4K screen, VGA is GTX1650, RAM 32 GB, AMD Ryzen 7 5800X. ID 18.5 and lower version is working fine. ALl ID is Czech version. Let me know if you need some diagnostics data and how to collect is, please. Thx so much. regards... Ilja

[Abhishek Rao]

Hi @cadispraha,

Thank you for the detailed information!

To help us investigate further, could you please share a sample file where you’re experiencing this issue? This will allow us to check it on our end. Additionally, if possible, could you provide a screen recording comparing the performance between InDesign 2023 and 2024? Since it’s working fine in the lower version, this comparison will be valuable for us.

We will wait to hear from you. 

Thank you,  
Abhishek Rao

[cadispraha]

see ID2023

[cadispraha]

please let me know your ftp etc. Compressed directory with pictures etc. has 185 MB. Thank you

[leo.r]

ID 18.5 and lower version is working fine.

By @cadispraha

That's the strange part. Can you confirm that the same file displays high quality previews in 18.5 but not in 19.5?

[cadispraha]

I don't test all types, but eps, ai, pdf, tif and jpg is the same. And all of them is workiing in 18.5 well

[cadispraha]

  

[rob day]

What is the file format of the map? Is it image or vectors—if it is an image what is the Effective Resolution listed in Link Info?

[cadispraha]

it is pdf

[rob day]

Does it happen if you place the PDF in a new document? Have you tried the regular troubleshooting—clearing your caches, preferences, and Saving As an IDML?

[cadispraha]

I tried clean ID installation, IDML - still the same.

[rob day]

I assume you have checked the Link

Status in Link Info and it is listed as Normal? Does it happen if you reboot in Safe Mode?

[cadispraha]

...if your GPU Performance is enabled under Preferences > Performance

Not sure for W11... I know this option only for MAC, so any guide how to do it is welcome. Thank you

[Abhishek Rao · Accepted solution]

Hi @cadispraha,

Thanks for pointing that out! Let me guide you through checking the GPU settings on Windows 11 in InDesign:

1. Start by opening your InDesign application.
2. Go to Edit > Preferences > GPU Performance.
3. Make sure the "GPU Performance" option is checked. This setting allows InDesign to use your graphics card for better performance.

If you don’t see this option, your graphics card might not be supported or the drivers might need an update.

Let me know if you run into any issues or need more help!

Thank you,  
Abhishek Rao

[cadispraha · Accepted solution]

The problem is found. It is my hw. Seems that it is VGA. I tested it on my wife's PC. She has stronger Ryzen, 64GB RAM and ONBOARD VGA. And ID is working as designed. thx so much for help. We can close this discussion.

[rob day]

Hi @cadispraha , Does it happen if you restart your computer and InDesign? I’ve seen the problem you are describing when there is not enough memory available to display the high quality preview.

[cadispraha]

Hi Rob, thx a lot for reply. See my update to Adobe epmloyee... ID 18.5 is working fine on the same HW. So I am expecting some troubles in ID2024. 

[Peter Spier]

In addition to what @rob day has mentioned, display quality can be set at both tghe application level (which will be the default for the file) and at the object level, by right clicking the frame, and this setting will override the applicarion level choice.

[cadispraha]

Hi Peter, correct. But it is still the same. I have typical quality for all preview for speed in general settings, but time to time full preview is needed, so I choose it only for individual frame. But in ID2024 it doesn't work. ID2023 is fine, all works well there. 

[Peter Spier]

Have you tired resetting the preferences and clearing the InDesign Cache folder? See Reset InDesign Preferences and Other Troubleshooting 

[Laubender]

Hi @cadispraha ,

don't know if that was mentioned, but what you see under "High Resolution" depends on how "High Resolution" for viewing is defined in InDesign's preferences. Maybe there is a difference in InDesign 2024 when compared with the preferences in InDesign 2023v where all is working as expected?

Regards,
Uwe Laubender
( Adobe Community Expert )

[cadispraha]

Hi Uwe, thx for reply. The problem is in my hw. Seems Adobe changed something between ID18 and 19. ID19 on stronger PC is working fine. Until today I thought my PC was strong enough... 😞