Images disapear when in high quality display mode

[Jonni@RuffHaus]

I'm using InDesign CC 2018, Mac OS 10.11.6 - when I am in the "high quality display"mode my images do not display. When I switch to "typical display" mode they appear again. I need to see the images in "high quality display". It's happening to all images and illustrations and it seems to affect all file types (jpg, ai, psd...). Image quality seems to have no bearing on the issue either, although most images I work with are highres, this also happens with lowres FPO images.

I have seen plenty of posts with similar display quality issues but nothing where the image completely disapears.

Hoping someone can shed some light on why this is happening and how I can fix it.

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[Bill Silbert]

This should not be happening. It might be best to start by trashing your InDesign preferences.

To do so:

With InDesign closed Launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe InDesign” and “com.adobe.InDesign.plist”. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

[Jonni@RuffHaus]

Thanks Bill.

Trying now... do I also need to delete: com.adobe.InDesign.plist.lockfile?

[Jonni@RuffHaus]

Bill,

I tried your suggestion. At first it seemed to work but that was just because the display view had defaulted to "typical display" as soon as I tried to go to "high quality display" the images are gone again.

[John Mensinger]

I see this from time to time as well. The "disappearance" is not permanent, but rather a delay in screen redraw (that may be long enough to feel as though it may be permanent). While InDesign's own resource allocation may be involved, it is a system resource issue that I often get when a page contains a fair number of vector graphics to render. Zooming in or out usually helps "bump" the redraw, but if you experience this to a highly disruptive degree, a fresh system boot may be in order.

[happie_97]

I agree John, mine do that too because of the screen redraw. They reappear as I zoom.

[Jonni@RuffHaus]

John and happie, this makes perfect sense however it's not the issue I am having. I have tried a few tricks like waiting, zoom or even move to a different page. The image just never appears. Thanks!

[happie_97]

Did you try Bill's suggestion to see if that solved it?