Images not showing in document after updating to v 16.3.2 (file generated in previous version)

New Here ,
Jul 21, 2021 Jul 21, 2021

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I updated to Indesign v 16.3.2 and have opened a document I was working on this morning. Random images are not showing in the document. If I PDF it, they are still there, however I can't see them!

 

I tried switching back to a previous version of Indesign, they are still not showing. I also updated other Adobe apps at the same time.

 

Any ideas? Have changed display performance from high to typical, this doesn't help either. 

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Community Expert ,
Jul 21, 2021 Jul 21, 2021

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File>Export and choose IDML

Open the IDML in InDesign

Save it as a new InDesign file (new file name)

See if the issue is resolved.

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New Here ,
Jul 22, 2021 Jul 22, 2021

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No that didn't work. And additionally the effects in the BG have disappeared. 

 

This is a nightmare! Designing in invisible ink! 

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Community Expert ,
Jul 22, 2021 Jul 22, 2021

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Will the images show with Overprint Preview enabled?

Does a restart of InDesign help?

 

Are you seeing this in other documents as well?

 

If yes: Trash preferences and caches.

If no: Trash caches.

 

To do that quit InDesign.

[1] Backup the InDesign cache and preferences folders in your user folder first. Paths see below.

The tilde character in the path description at the start leads you to your personal user folder.

( Folder Library in your user folder is invisible by default installation of your Mac OS. )

[2] Delete or rename the Version 16 folder.

[3] Restart InDesign so that cache and preferences are rebuild from scratch.

 

See the paths documented here, scroll down to "Restore all preferences and default settings":

https://helpx.adobe.com/indesign/using/setting-preferences.html

 

Caches:

~/Library/Caches/Adobe InDesign/Version 16

 

Preferences:

~/Library/Preferences/Adobe InDesign/Version 16

 

 

Regards,
Uwe Laubender

( ACP )

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New Here ,
Sep 18, 2022 Sep 18, 2022

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I have the exact same issue... and none of the fixes worked -- sadly. Very frustrating. Happens with new documents as well. I cannot upgrade to the new indesign so stuck with this issue.

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hi @Tina S Houston,

 

Sorry to hear about the trouble. Could you please try the suggestions shared here https://community.adobe.com/t5/indesign-discussions/images-are-not-showing-up-after-the-new-update/m... and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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