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In Design App Crash after 19.5 update

Participant ,
Jul 12, 2024 Jul 12, 2024

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I just updated Adobe InDesign to the latest version 19.5. Running on Windows 11 Pro, Dell Aurora Intel I9 processor, nVidia RTX 3090.

When i close the app, i get an error message in the Windows logs stating that InDesign stopped working

2024-07-12_20-01-11.png

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Community Expert ,
Jul 14, 2024 Jul 14, 2024

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Try resetting your InDesign preferences. After an update it is always a good idea to do this as using older preferences with a newer version often causes problems. This process will reset the program to its defaults which, hopefully, will improve performance.  

To do so on a PC:

You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Participant ,
16 hours ago 16 hours ago

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Thank you very much for your information. I had already tried resetting preferences during startup. At your suggestion I tried deleting the folder in the user file. Still the same problem, 19.5 generates a "stopped working" error in the windows event logs only about a second after shutdown. I re-installed the previous version and it does not generate this error. I am hoping someone from Adobe is monitoring this thread as I believe this is a bug in the latest update.

 

Once again, thank you very much for your help.

 

Bill Byrnes

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Community Expert ,
15 hours ago 15 hours ago

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My installs of 19.5 are working fine on macOS and Windows. 

In case it helps, here is a run-down of troubleshooting:

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

Mike Witherell

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Adobe Employee ,
8 hours ago 8 hours ago

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Hello billbyrnes@live.com,

 

Thank you for sharing the details of your issue. I understand how frustrating this can be. In addition to the suggestions provided by Bill and Mike, you might find it helpful to follow the troubleshooting steps for crashes as outlined in this help article: Troubleshoot crash issues in InDesign.

 

If none of these steps resolve the issue, please submit a crash report by following the instructions in this help article. Be sure to include the email ID you used to log in to the InDesign community forum so we can locate your report on our end.

 

Thank you for your patience, and I hope this helps resolve your issue soon.

 

Best regards,
Anshul Saini

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