InCopy on the web (Beta) - Collaborator Access Not Working

Report · Mar 17, 2025

I've just been trying the InCopy on the web (Beta). I sent an invite to someone and assigned them a text box as a collaborator to test amending the copy. However, they are saying it comes up with "You don't have access to this file". They have made an account with the same email address and are using Google Chrome. Does anyone know why it is saying they don't have access and what I can try to fix it?

Report · Mar 17, 2025

Hi @Emma263523018i1j,

Thanks for sharing the details! Could you check if the invite was accepted from the same email you sent it to? Also, ask them to try the basics like opening the link in an incognito window in Google Chrome to rule out any browser cache issues. Moreover, try the issue in a different browser and confirm.

If the issue persists, try removing them as a collaborator and re-inviting them. Let me know how it goes. Looking forward to your update.

^

Abhishek

Report · Mar 18, 2025

Hi, It was the same email, and they tried in incognito and other browsers. I also tried removing them and re-inviting them. Unfortunately, none of these worked. Do you have any other ideas to try? Many thanks for the help.

Report · Mar 20, 2025

Hi @Emma263523018i1j,

Thanks for trying those steps. I’m checking this internally with the product team to get some confirmations on this issue. I’ll update you as soon as I hear back from them. Appreciate your patience!

^

Abhishek

Report · Mar 21, 2025

Hi @Emma263523018i1j,

The team suggests checking if the email is Adobe-verified, as this issue can happen when the Adobe email activation is missed. Could you ask the collaborator to verify their email and try again? Let me know how it goes!

^

Abhishek

Report · May 09, 2025

Cannot for the life of me get this to work either.

It gets stuck loading the 'environment' on Google Chrome at 27% for me, and at different percentages depending on who's computer you're trying to open the link from.

It worked ONLY once with a colleague, but then subsequent attempts from her failed, so we have no way of knowing why it worked that one time, and we therefore can't test it to find out why.

Report · May 09, 2025

M

Report · May 09, 2025

Can't seem to edit messages on here either!

Anyway the above is my colleague logging in, and viewing the file, typing some edits in then trying to accept those edits, then it crashes / bring sup an error message.

Report · May 09, 2025

Hi @c.m.w,

Thanks for trying the feature and writing to us. Considering the issue is consistently happening on your machine, can we please have a remote connect session for troubleshooting and resolving the issue on your machine. We have shared the details over private email, please let us know if you haven't received the email.

Have a pleasant day!

Regards,

Nayan

Ic on the web team

Report · May 09, 2025

Can't seem to edit messages on here either!

By @c.m.w

Once you post a few - not sure about the exact number - you'll be able to edit posted messages.