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InDesign 16.2.1 Shift key not working on macOS Mojave 10.14.6

Explorer ,
Jun 15, 2021 Jun 15, 2021

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Hello

The shift key doens't work when moving or resizing an object. Just awfully anoying !

My only other app open is Chrome.


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Adobe Employee , Jun 16, 2021 Jun 16, 2021
Hello Albert, Sorry to hear about this trouble. I would request if you could share a few more details like: The exact version of OS you are working on? Does it work better if you close chrome?Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. When did this start happening? Are there any recent changes made to your syst...

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Adobe Employee ,
Jun 16, 2021 Jun 16, 2021

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Hello Albert,

 

Sorry to hear about this trouble. I would request if you could share a few more details like:

  • The exact version of OS you are working on?
  • Does it work better if you close chrome?
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
  • Does resetting InDesign Preferences (https://helpx.adobe.com/in/indesign/user-guide.html/in/indesign/using/setting-preferences.ug.html) help to resolve the issue? 
    Note: Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to your response.

 

Regards,
Anshul

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Explorer ,
Jun 17, 2021 Jun 17, 2021

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After several reboots, it seems that today it works again...

The os is Mojave 10.14.6 

I had the trouble several times since I updated Indesign to 16.2.1

 

Regards

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Adobe Employee ,
Jun 17, 2021 Jun 17, 2021

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Glad to hear that it is working again. Please feel free to reach out in case you have any further issues.
Thanks,
Anshul Saini

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