InDesign 2024 and 2025 Crashing When Specifying Printer Settings on Mac OS Sequoia

[ILGraphics71]

Anyone else having printing issues with Sequoia?  I  am printing to a Xerox Phaser 7800 with multiple trays.  I cannot spec my specific printer in the page setup - it only shows "any printer". I can spec the printer in the main InDesign print dialog, but if I select the "printer" button at the bottom of the dialog in order to spec tray, paper weight, duplexing etc. InDesign immediately crashes.

I was having the same issue with Illustrator and Acrobat, but the latest Adobe updates *seem* to have solved it there. InDesign is where the printer specification is most critical in order to correctly print booklets, trifold brochures etc.

I have sent reports to both Adobe and Apple but have seen no solutions to date.

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[Steve Werner]

Have you checked with Xerox to see if you have the latest printer driver for your printer? They may not yet support MacOS Sequoia.

[ILGraphics71]

I forgot to mention that I did update the print drivers from Xerox. 
I am having the same problem to a lesser degree with Illustrator. I can't limp along with that, but the issue really affects printing from InDesign. 

[sarah_0090]

I'm having this exact problem with a Xerox printer with multiple trays. I'm also seeing "Any Printer" when selecting a printer and when I go to print, my app crashes. Each and every time.

[Abhishek Rao]

Hi @sarah_0090,

Thanks for sharing your experience regarding the printing issues with your Xerox printer. To better assist you, could you please provide a few details?

1. Are you using InDesign 2025?
2. Which version of Mac OS are you currently on?
3. Is this issue occurring with a specific file or across all your InDesign files?
4. If possible, could you share a screenshot of your print settings when the crash occurs?

Your input will help us investigate this issue further. Thank you for your patience, and I look forward to your response!

Best,
Abhishek Rao

[sarah_0090]

I'm using InDesign 2025. I tried using InDesign 2024 but quickly realized
my files wouldn't open with that. Then once I updated the Adobe Suite, I
wasn't able to open any app without updating my OS to Sequoia. I've been
forced to update both systems. And now when I try to print any file,
InDesign crashes. My Xerox printer settings aren't collaborating with it
either as I'm unable to print files. I'm having a rep from Xerox come in
today just to make sure everything is updated on that end as well but from
where I'm sitting, the issues started with Adobe.

--

Sarah Padron

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[Abhishek Rao]

Hi @sarah_0090,

Thank you for the quick response and for clarifying your situation.

I understand how frustrating this must be, especially after the updates. Since you are using InDesign 2025 on Mac OS Sequoia, let’s see if we can pinpoint the issue further. Here are a few more questions that might help us diagnose the problem:

1. Have you checked if there are any updates available for the Adobe Creative Cloud suite that could resolve the printing issue?
2. Can you confirm if the crash occurs with all file types (new and old) or if it’s limited to specific formats (like INDD, PDF, etc.)?
3. After updating your printer settings, have you been able to see any difference in the options available when you attempt to print?

Additionally, if you can share a screenshot of the print settings dialog where the crash occurs, that would be really helpful.

Thank you for your patience. Looking forward to your response!

Best,
Abhishek Rao

[sarah_0090]

1. Yes, all Adobe apps are updated to the latest versions. 

2. This is happening with InDesign and Adobe PDF with old and new files.

3. After updating my printer settings, there is no improvement. I can't seem to take screenshots as it's happening but the issue hasn't been resolved.

[Abhishek Rao]

Hi @sarah_0090,

Thank you for the updates! I understand how challenging this situation can be.

To help further diagnose the issue, could you please check if exporting your InDesign document as a PDF and then printing from another application (like Adobe Acrobat or Preview) works without crashing? This could help us determine if the problem lies specifically with InDesign or the printing process.

Additionally, I recommend removing and reinstalling your printer drivers. Sometimes, outdated or corrupted drivers can lead to unexpected issues.

Please let me know the results of these steps. I appreciate your patience as we work to resolve this!

Best,
Abhishek Rao

[Abhishek Rao]

Hi everyone,

Thank you for your patience as we continue to work on resolving this issue.

Would you mind trying a clean installation of the printer drivers on your macOS Sequoia system to see if this helps resolve the problem. Means you will have to completely uninstall the printer drivers and then reinstall and then test the issue. Please ensure you are using the latest version of the drivers provided by your printer manufacturer.

Additionally, our product team is requesting some specific details to investigate further:

1. Could you please provide the exact printer driver version installed on your machine?
2. If possible, share any INDD files where the issue is reproducible.
3. Printer model number. 

These details will greatly assist in pinpointing the cause of the issue. Please keep us updated on whether reinstalling the drivers resolves the problem and provide the requested information so that we can proceed with the investigation. 

Thank you for your continued cooperation and understanding!

Best,
Abhishek Rao

[Abhishek Rao]

Hi everyone,

Thank you for your patience as we continue to work on resolving this issue.

As you've mentioned that the issue is also occurring with Adobe Illustrator, could you please provide the link to the Illustrator community thread where this issue has been raised? This will help us stay in sync and ensure that we're addressing this problem effectively across both InDesign and Illustrator.

Thank you for your continued cooperation!

Best,  
Abhishek Rao

[Gerald Sanchez]

Same exact issue here!  Im running latest InDesign, and I just installed Sequoia. Both are fully updated. I am running KONICA machines with EFI FIERY latest versions as well.

[Abhishek Rao]

Hi everyone,

Thank you for sharing your experiences with the printing issues on InDesign 2025 and the recent updates to Mac OS Sequoia. It sounds like a frustrating situation, and I appreciate your patience as we work to find a solution.

Could you please confirm if you have submitted crash reports to Adobe regarding the issues you’re experiencing? If so, could you also provide the Adobe email ID that you used when submitting the report? This information will help us track the reports and understand the scope of the issue.

Looking forward to your responses so we can get to the bottom of this!

Best,  
Abhishek Rao 

[Abhishek Rao]

Hi everyone,

Thank you for sharing all the details and your patience. We’ve raised a bug for the printing issues on InDesign 2024 and 2025 when using macOS Sequoia, and the product team is actively investigating the matter. We’ll keep you posted on any updates or solutions as soon as they’re available.

Thank you for your continued feedback and understanding!

Best,
Abhishek Rao