InDesign and InCopy Error Code 14 opening files stored on server

Report · Nov 21, 2017

I have updated the newest release of InDesign CC and it DOES NOT fix the issue.

So the problem consists of

If the shared an InDesign file (via server) is opened from InCopy, Indesign use to be able and open the file and work at the same time.

However, if InDesign user open the file first, then Incopy user will get Error 14 code.

And this is definitely InDesign CC (2018) issue since CS7 didn't have the same issue.

I don't know how many people are using the InCopy but in collaboration environments like us, this is major issue. I hope you can figure it out soon.

Report · Nov 24, 2017

In an InDesign/InCopy workflow, the InCopy user doesn't need to open the .indd files, but instead they could work with the .icma (Assignments) files. This might provide you with a work-around for now?

You mention it worked in CS7 - there was no such release. Are you referring to InDesign/InCopy CC (2017) maybe? In other words, it's an issue that started occurring ONCE you updated from CC (2017) to CC (2018)?

Does this only happen for files that were created in the earlier version of InDesign? or also for files created in the latest version of InDesign.

If it only happens in files created in earlier versions of InDesign, try opening the files in InDesign and use File > Save As, and save them as IDML files, then reopen the IDML files in InDesign and save them as INDD again, and see if that possibly resolves the issue.

Does the issue happen on all systems that are running InDesign or InCopy and accessing server files? Or only on certain systems?

Try resetting the preferences for InDesign/InCopy on those systems, and also clear any caches. https://helpx.adobe.com/indesign/using/setting-preferences.html

For the server itself - have any updates been run or changes been made to the configuration of the server?

Check the file permissions/priviledges for the files on the Server for the various users, e.g. InCopy vs InDesign users. Are permissions all set-up the same?
Try rebooting the server - if you feel the issue is server related.

Are you running InDesign / InCopy with administrator privileges on the troubled systems?

If not, pls try testing with InDesign / InCopy installed with full admin privileges on the system.
Or set-up a temporary new admin user on the systems and run from a totally new admin user account

Report back with all your findings, and pls include information on:

Type of Server, including server version the files are installed on.
Operating system version on which InDesign / InCopy are installed.
and provide step-by-step on how to replicate the issue.
provide possible error log files.

Report · Nov 25, 2017

Sorry, I must've missed an earlier version of this problem.

AFAIK, "Error 14" means you're trying to open an incompatible version of an InDesign file.

Can you check to make sure the InCopy user is using InCopy CC 2018 to open the InDesign CC 2018 layout file? (They may be accidentally using a previous version of IC to open it.)

If all this was covered and checked in a previous thread, never mind. 😉

FWIW I've not had any clients encounter this issue with ID and IC CC 2018, and I just did a quick check here, no problem.

AM

Report · Nov 25, 2017

Are you using InDesign on a Mac with 10.13 (High Sierra)?

There are some issues working with InDesign on Mac 10.13. These issues have been reported by us to Apple & fixes have to come from them. In the meanwhile, see if you could work on Mac 10.12 (or Mac 10.11) instead.

Report · Nov 26, 2017

In a different thread on this same issue, having all the users update to 13.01 for ID and IC (just released last couple weeks) solved some folks's problems.

If this were happening to me, I'd also unlink all the shared stories in ID and re-export again (after updating the app) to a new folder on the server

AM

Report · Sep 21, 2021

I have been getting this error code and error code 14 for the last 5 days. The Adobe customer care people have taken me through the online troubleshooting steps multiple times and each time they've concluded the issue comes from Adobe's own servers. However no one is fixing the issue - and the call center will not put you through to a more qualified professional. They've promised call backs - and emailed me specific hours these would happen - but they never come.

The company's customer service has so far been absolutely horrible. When you pay for a service and the service doesn't work, you would expect the company to try and solve the issue. Not with Adobe.

Report · Sep 21, 2021

I mean I've been getting error code 14 and 18...