InDesign CC 2017 crashes on startup

[marcostolle]

Dear community,

my InDesign crashes directly after startup the app. I am using a MacBook Pro (mid 2015) with Sierra 10.12.2 (16C67).

I already deinstalled the app via the „creative cloud“ app and using app cleaner. Nothing works…

Anybody, any ideas?

Greetings from Bremen, Germany,

Marco

//

Output from crash-file:

Process:	Adobe InDesign CC 2017 [735]
Path:	/Applications/Adobe InDesign CC 2017/Adobe InDesign CC 2017.app/Contents/MacOS/Adobe InDesign CC 2017
Identifier:	com.adobe.InDesign
Version:	12.0.0.81 (12000)
Code Type:	X86-64 (Native)
Parent Process:	??? [1]
Responsible:	Adobe InDesign CC 2017 [735]
User ID:	501

Date/Time:	2017-01-29 17:26:16.003 +0100
OS Version:	Mac OS X 10.12.2 (16C67)
Report Version:	12
Anonymous UUID:	7ED57DE8-8E2A-493A-A677-A1B94C96BD40

[amaarora]

Hi,

Can you please try the solution given on the following Adobe help page

InDesign CC 2017 crashes on macOS

Regards,

Aman

[marcostolle]

Hi Aman,

thanks for your hint; but the plugin doesn't change anything…

//
Output from crash-file:

Process:	Adobe InDesign CC 2017 [1011]
Path:	/Applications/Adobe InDesign CC 2017/Adobe InDesign CC 2017.app/Contents/MacOS/Adobe InDesign CC 2017
Identifier:	com.adobe.InDesign
Version:	12.0.0.81 (12000)
Code Type:	X86-64 (Native)
Parent Process:	??? [1]
Responsible:	Adobe InDesign CC 2017 [1011]
User ID:	501

Date/Time:	2017-01-29 19:53:45.992 +0100
OS Version:	Mac OS X 10.12.2 (16C67)
Report Version:	12
Anonymous UUID:	7ED57DE8-8E2A-493A-A677-A1B94C96BD40

Sleep/Wake UUID:

75DE4961-5289-43E8-AB64-9FB838AA3144

[amaarora]

Hi,

Can you please share your indesign file with which you are facing the crash with me at amaarora@adobe.com so that I can see the issue at my end as well.

If thats not possile then can you send me the entire crash report at the same email address.

Regards,

Aman

[marcostolle · Accepted solution]

InDesign is running again. I followed these intructions: Fehlerbehebung bei beschädigten InDesign-Dokumenten  clearing the cache and preferences. Thanks to @ammarora!