indesign cc 2018 won't open a document

[Deborah54]

i just upgraded to cc 2018. i have a large file that was working in indesign 2017. now it won't open. the app doesn't quit and no error message comes up. i am at a complete loss.

how can i reinstall indesign 2017 or is that not an option. i am working on a mac and this file has been problematic before but was opening fine last time i worked on it.

deborah

[carycrusiau]

I have a better advice. I will quit Adobe.

[BobLevine]

That’s your business but with your refusal to use accepted and safe workflow practices you’re likely to suffer with problems with any software you use.

[carycrusiau]

Then ask Adobe to put an advice in their User Guide. I do not see any warning or any "safe workflow practice". They only mention the following note: "Embedded artwork is copied into the document at full resolution, resulting in a larger document." If they can't handle a 2GB file, IT MUST be written somewhere.

[Steve Werner]

Unfortunately, you won't find good user guides in almost all software these days. You must get advice by taking classes, by coming to forums like this, by going to a website like InDesignSecrets.com.

Bob's advice is exactly what I teach in my InDesign classes.

[carycrusiau]

I work as a pro designer since 1996. I use InDesign since the first version. I use to use the "embedded images" method for years and dozens of files without any problem. Until CC 2018. I don't need your classes. I need a working piece of software.

[aishah108]

Hello I have also sent you a corrupt file to check. It gave me an error to fix, I had adobe help login to fix, they installed and uninstalled adobe suite twice now I cannot open this file, the message is simply, cannot open file. thanks.