Indesign CC 2019 Keep Crashing Without Doing Anything To It

[Starwar A-wing Fighter]

HELP!!!! Just updated CC 2019 14.1 and it keeps crashing without me doing anything to it. Anyone can resolve this?

I am on High Sierra 10.13.6, 3.5 GHz 6-Core with 32GB.

[SanyamTalwar]

Hi,

Can you please provide the following information:

• Video recording of the issue?
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide package the document(s)/asset(s)?

Also, Please follow the instructions in the KbDoc to Submit a crash report for InDesign.

Regards

Sanyam Talwar

[Starwar A-wing Fighter]

Thank you Sanyam. Appreciate this. Attach is the video I capture on screen.

• Here is the video:

• I didn’t even have time to open any document and it just crashed

• I had submitted about 10 crash report yesterday.

Thanks,

Philip

[Laubender]

Hi Philip,

I assume you answered by mail.

With that everything you attached is not visible in the forum.

You may add a video to a new reply by using the forum's "Insert Video" button or you can provide a link to a video file uploaded to Dropbox or a similar service.

Regards,
Uwe

[Starwar A-wing Fighter]

I refresh my browser and seems like the link to youtube working now. Please confirm.

[Laubender]

Sorry, Philip, there's still an empty space where the video should show.

I'm using Firefox on Windows 10.

AH! It's working with Google Chrome browser.

Already in your previous reply.

Regards,
Uwe

[Laubender]

As I can see from your video you have a message saying "Do you want to start automatic recovery?".

Did you open a document recently and this failed?

Regards,
Uwe

[Starwar A-wing Fighter]

Yes. There was a document that was created by a co-worker who was using CC 2019 14.1. I tried to open it once and than it crash. Since than I tried cancel it or click no, CC 2019 14.1 keep crashing. Yesterday was the first time I download and open CC 2019 14.1.

[Laubender]

To get rid of the message at all do two things:

1. If it is present, remove the corresponding idlk file of the failed opening process of the InDesign document.

2. Remove your cached data.

Or tell the dialog you want no recovery at all.

Regards,
Uwe

[Laubender]

When on OS X you may find your cached data here:

~/Library/Caches/Adobe InDesign/Version 14.0/

Regards,
Uwe

[Starwar A-wing Fighter]

I had remove/delete that file already.  Also I had tell the dialog no recovery. But the dialog keeps open it up every time after ID crash. Also, I tried remove the ID 14.1 than reinstall, but that didn't work either

[Laubender]

Did you really remove the Version 14.0 folder in ~/Library/Caches/Adobe InDesign/ ?

Are any previous versions of InDesign installed?

Regards,
Uwe

[Starwar A-wing Fighter]

CC 2018 was installed.

[SanyamTalwar]

We are aware of the issue related to InDesign crash on launch. There is a workaround to prevent the crash:

• Go to Finder/Applications/Utilities folder and double-click Terminal.

• In the Terminal window, type the following and press Return:export LOGNAME=<username>where <username> is the user id with which you are logged in.

• Type open <"path to InDesign application"> and press Return.For example, if your user id is johndoe and InDesign is installed at the default location, then type the following:export LOGNAME=johndoeopen "/Applications/Adobe InDesign CC 2019/Adobe InDesign CC 2019.app"

[Laubender]

Hi sanyamt ,

I don't think it's a Crash On Launch.

At least not exactly.

The crash happens when answering the message "Do you want to start automatic recovery?".

So the remedy should be to trash the idlk file and all the cache data.

Regards,
Uwe

[SanyamTalwar]

Hi Uwe,

We are aware of the crash and it is observed on launching InDesign. Even if the customer trashes InDesign cache and preference, the crash will still continue to happen.

Regards

Sanyam Talwar

[Starwar A-wing Fighter]

Hi Uwe,

Even by select "Cancel"or "No", ID still crash. It didn't crash right away. It took about 4~5 sec. ID Case & preference trashed, but still crash...

Philip

[Srishti Bali]

Hi Philip,

I would like to know if the steps suggested by Sanyam worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti

[Starwar A-wing Fighter]

Hi Srishti,

I tried, but it didn't work. Currently I removed the CC 2019.

Philip

[SanyamTalwar · Accepted solution]

This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.

List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

Regards,
Sanyam Talwar

[Starwar A-wing Fighter]

Thank you for fixing the problem ID CC team & support team! The issue had been fixed!!! Thank you for all the hard work and support!!!

[eoinFG]

Hi there,

I'm having the very same issue as outlined by Starwar above, even after the update to 14.0.1.

Is there anything I try or do to address it?

Regards,

Eoin

[Srishti Bali]

Hi Eoin,

Sorry to hear about this. I would request if you can share a few more details:

• Operating System(Exact version of Windows/MAC)
• Crash Report(Paste it here: Pastebin.com - #1 paste tool since 2002!  and share the link)
• Did you try the steps shared above by Sanyam? If not, please try those steps and let us know if this helps.

Regards,

Srishti

[eoinFG]

Hi Srishti,

Thank you for coming back to me.

• High Sierra 10.13.2
• https://pastebin.com/Wn76XzQK
• Yes, have tried these but no luck

Regards,

Eoin

[Srishti Bali]

Hi Eoin,

Please try these steps and let us know if this helps:

• Start the system in Safe Boot mode: Start in Safe Boot mode for Adobe products on Mac OS X
• Check how it works in Root account; How to enable the root user on your Mac or change your root password - Apple Support
• In case there is any third party plugin installed, please try to uninstall and let us know if that helps.

Regards,

Srishti