InDesign CC crashes - Lauch/Text tool

[buckchri]

I just have upgraded my cs6 to the new cc-suite.  But indesign cc does not work properly on my iMac.  Each time I want to make a text frame or work in a text frame in a old ID-file indesign cc crashes.  I have some urgent deadlines from different tasks that need to be finished. HELP.  Thanks in advance for an answer please.

[Arpit Kapoor]

[Moved the discussion to InDesign Forum]

[cherylart2]

I have tried downloading the copyplugin for Mac in both Firefox and Safari, both tell me it is corrupt. I have even uninstalled the program and re-installed it. It is not working. Help! I am on a Mac using Mavericks OS

[Peter Spier]

Did you update to 9.1?

[cherylart2]

yes, and I finally got the plugin installed, now when I go to open the program it tells me

Cannot load Adobe InDesign CC because it requires version 9.1 or later of the Font Manager.InDesignPlugin plug-in. Please contact vendor for compatible version of Font Manager.InDesignPlugin.

So I downloaded a trial version of Extensis- Suitcase fusion and installed it and it still does not work.

[Peter Spier]

I believe that's an Adobe plugin, not something from Extensis, which implies that your install is damaged.

[cherylart2]

I looked all over adobe for the plugin and found nothing- what do I do now?

[Peter Spier]

Uninstall and reinstall.

[cherylart2]

I did that yesterday and it did not work and so that is what started me looking for the plugin- so what do I do once I have uninstalled and reinstalled and it still doesn't work?

[cherylart2]

or can I just uninstall Suitcase?

[Peter Spier]

I would definitely try that.

[cherylart2]

okay so now this is the error message I get

Cannot load Adobe InDesign CC because it requires version 9.1 or later of the Font Manager.InDesignPlugin plug-in. Please contact vendor for compatible version of Font Manager.InDesignPlugin.

btw, this is the version of Indesign I have 9.1.0.33

[Peter Spier]

My inclination would be to uninstall all of CC, run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3),

restart the Mac holding downthe Shift key to stop extensions from loading, then reinstall first the Desktop Application, then let it reinstall the other applications.

[cherylart2]

not what I was hoping to hear. Thanks

[cherylart2]

This did not work. Have uninstalled Creative Cloud and Indesign CC and did the cloud cleaner. Re installed both programs and still Indesign does not open fully. I get a menu bar across the top. I try to start a new document or open and old one and it crashes. Now what??

[Peter Spier]

Not sure if the installer is currently at 9.0 or 9.1, so be sure you are running 9.1 (update if necessary). And did you uninstall Suitcase?

[cherylart2]

Yes I uninstalled Suitcase. This is the version of InDesign I installed yesterday 9.1.0.33

[Peter Spier]

Do you have a crash report? If so, maybe it will give us a clue. Please post it on Pastebin.com and put a link to it here.

[cherylart2]

Not sure how to do that sorry.

[Peter Spier]

Not sure where you find the crash reports (I'm a windows user, and se don't get useful reports), but once you find it, copy to the clipboard, go to Pastebin.com, and it should be fairly self-explanatory for how to create a paste. Then copy the address of the page and post that here.

[cherylart2]

Okay, How about this?

http://pastebin.com/gqdEVMN1

[Peter Spier]

I don't recognize the crash signature, but it may have something to do with DPS. Are there updates to the DPS plugins available?

[cherylart2]

I don't know? I do not even know what DPS is

[Peter Spier]

Digital Publishing Suite..

I'm going to suggest you start a new thread over in http://forums.adobe.com/community/download_install_setup/

Mention all you've tried so far, and give them the link to the crash report. If they can't help, let me know and I'll see if I can find out more information for you.

[cherylart2]

okay Thanks Peter