Indesign CC June 2015 update is seriously slow - HELP!

[LottieNess]

Updated Indesign last week, and it's really really slow.

Lots of lagging - very sluggish in moving things around, menus slow to respond etc. Very frustrating.

Colleague has the same issue both at work and on personal Mac.

Using Mac fully spec'd up to meet requirements.

Help!

[aeknauf]

Mac Pro 2.7Ghz 12-core Intel Xeon E5, 32gb 11867Mhz DDR3, Twin MD FirePro D700 6144 MB.  MAC OSX 10.9.5 Somewhat abit of overkill for Indesign but since we produce 3D animation as well, kind of necessary. 

It was working perfect yesterday, but today after an update is running slower that Quark Xpress from 1995.

[DavidR_SF]

Performing well on Windows 10 with any particular amount of RAM isn't

relevant to the huge user community that was doing just fine until the

update.

[BobLevine]

Actually it is. Just as it’s relevant to tell you that it’s working fine on my MacBook Air running Yosemite and 8GB of RAM.

The fact is that it’s very small number of people that are affected and because of that it’s imperative that Adobe has every piece of data they can get.

[Design Proof]

Bob Levine . . . it would help if you were a little more polite and not so cranky all of the time.   I gather you have never had major work with deadlines looming and an unresponsive program?  Please try to understand what some people are going through, it is very very stressful when things like this happen.  There is also no way of you knowing it's a very small amount . . . a lot of people don't report (maybe because they're afraid of being called a complainer)....or more likely they read these forums and work it out from peoples answers...or go back to the last update without posting about it.

I've had the same problems in the last few days.  Manually trashing preferences and cache then restarting seems to fix it for me (it doesn't work if you don't restart).  Having said that, the lag did came back once and I had to do it again, so a bit of a pain having to redo preferences twice in 2 days).  So far so good after a solid day of working.

It's super fast for Bob as always, so everything is perfect, nothing to see here, everybody else stop whinging.

[houseofcakes]

BUMP. Having same issues with CC 2015 June update. Done everything: trashed prefs, turned off live preflight, restarted, redraw is delayed, preview is set to typical. It's driving me crazy and I can't actually get any work done.

I'm also on an IMac:

OS 10.9.5

2.7 GHz

16GB Mem

Going to quit the memory hogs (Photoshop CC!) and see if RAM is the issue.

K

[nickf62818872]

iMac user having InDesign issues since the update as well: lots of lag, lots of spin wheels, moving objects around or even scrolling is a bit of a chore.

system details

OS X 10.9.5

3.2 GHz

8 GB Mem

I have checked the preferences and also lowered them in PhotoShop as well, but it is lagging with all other programs shut down.

[nickf62818872]

I spent some time with the chat help yesterday and they did some digging. They recommended updating the OS, which I did (to Yosemite 10.10.4) and it seems to be running just fine now. It is a bit of a hassle but I have been meaning to upgrade anyways, I hope that help you guys out.

[houseofcakes]

Good point. I'm on 10.9.5. I will see if I can do that. I have it on my laptop which I think might be more current and I don't think I have the same lag issues...I'll have to see if it comes up as an update.

The other thing I tried was updating my font manager (Extensis) to v6 but that didn't work.

[Peter Marquardt]

I'm also experiencing massive slow downs.

My system is: iMac Late 2012, 2.7 GHz Intel Core i5, 16 GB 1600 MHz DDR3, 1 TB HDD, NVIDIA GeForce GT 640M 512 MB, running Mac OS X 10.10.4 Yosemite

The phenomena I experience in CC 2015 that are particularly slower than in CC 2014 are:

Photoshop will sometimes be unresponsive for 10 - 40 seconds(!) after interacting with something very simple. E.g. it might happen expanding a layer group with two layers inside, and I get a few 10-second beachballs in succession with no way of interaction with the UI in between. Other times I was unable to tab out of input fields (or change their values using up-down-arrows) like the font size and line spacing fields of the character palette, and Photoshop only reacted after clicking outside the field and only after a few seconds.

InDesign is massively laggy when scrolling in particular, sometimes still showing scrolling animation 10-30 seconds after I've stopped my scrolling input (with a magic mouse), catching up with my scroll events in different directions. It's like it recorded all my input but is unable to drop animation frames to catch up so instead it just keeps calculating and showing every single frame resulting in a ghostly scroll orgy usually ending up way off limits of where I wanted to stop scrolling.

Illustrator starting time feels like at least four-fold that of the prior version, maybe more. I can open and quit Illustrator CC 2014 at least twice while waiting for Illustrator CC 2015's splash screen. iStat Menus shows no particularly high memory or CPU usage during all of it either.

[Marcelo A.Ventura]

Hello everyone

I had the same problem. I contacted the Adobe chat and so far settled the matter. try this:

1-Go back to Library in your account

2-Go to Caches

3-Go to Abobe InDesign

4-Rename "Version 11.0" to "old Version 11.0"

5-Go back to Library

5-Then go to preferences

6-Then go to Adobe InDesign

7-Rename "Version 11.0" to "old Version 11.0"

8- Once done, re launch the app and check

According the Adobe agent, It could have been a bad preference.

[leeB]

Just did the same as Marcelo A.Ventura, ID works fine now.

[volcanicc]

Thanks for sharing, I just tried this and it hasn't made any difference to my particular issues.

FYI: Mine seem to be isolated to the palettes themselves (i.e. when you click into a measurement box and type over it, it actually is unresponsive until you click somewhere else on the screen, then after a few seconds it kicks in and seems to behave normally for a while before it loops back to being unresponsive.

[josue@max]

Thanks, Marcelo! You're instructions worked great to resolve this for me.

"

1-Go back to Library in your account

2-Go to Caches

3-Go to Abobe InDesign

4-Rename "Version 11.0" to "old Version 11.0"

5-Go back to Library

5-Then go to preferences

6-Then go to Adobe InDesign

7-Rename "Version 11.0" to "old Version 11.0"

8- Once done, re launch the app and check"

[Exciting_enthusiast16B8]

You are a GOD!

Thanks so much!

[WC_designer]

Feel like crying lol thanks that worked, clearing cache and preferences manually, made my indesign back to fast again!

Had to google search on where to find the cache/preferences as they are hidden in the windows 7 files, so this is the link I used to find where I had to manually type in the path to the location on my c: drive.

Set preferences in Adobe InDesign​

What I also found was the panel "hyperlinks" slowed it down as well, so keep it closed, unless you need it open.

[Jabberwocky88676671]

One thing I have found to help over the last couple of days is to "file save as" rather than just "save". If you overwrite the original file every time you save it seems to be much quicker. Maybe it is all the undo history or something.

[Design Proof]

You should save any legacy file that you open as an ind template, then save as.  This deletes all unnecessary old information.  Periodically doing this with files that you use over a long period of time is also good practice.

[gamu_mac]

Interesting... However, do you mean as a 2015 template or as an IDML? Those are the 2 current options. What do you consider a legacy file? Why does this have to be done periodically and not just when that file is needed?

[Design Proof]

Sorry! I used the wrong term.  Save as an IDML. Periodically when using it, eg I have a monthly 16 page catalogue that I have been using for a few years, every few months it needs to be saved as an IDML to get rid of excess information in the file.  If I don't do this, it eventually becomes sluggish and slow, eventually becoming corrupt.  A legacy file is any file that is from a CC update before the one you have installed.

[ReflowJen]

Hey guys,

I've been having very similar issues. it's the lagging thats most frustrating! Anyway, just a thought, and I know this was actually a solution to an Illistrator 2014 issue. So thought I might give it a try. Don't know if any of you are using Spotify, but I have, and it doe seem to make a bit of a difference if I kill spotify. The lag doesn't appear to be nearly as bad. Might be worth a try!? Can anyone (who has time) check this out properly for me??

Anyway, hope this gets a solve soon! As it is a little irritating! Interestingly, my colluege isn't having this problem, and he's running the exact same updates and computer as me.

[AshleygraphicsCA]

I am  having the exact issue.  I am ON DEADLINE and i keep getting the freaking swirly beach ball for EVERY MOVE.

[Steve Werner]

Read through the thread in your browser window. Look for post #55 where there is a solution from Marcelo Ventura which works for others.

[BurkeLand]

I'm having same problem only mine is REALLY odd. When I mouse over the "FILE" Menu the beachball comes up and spins for several seconds. Then stops. I can hover over any other menu bar item with no problem it's only "FILE" menu. The keyboard commands will bring up the dialog boxes but that's a PITA. Everything else is working ok.

Things were fine up till today - I upgraded to 2015 earlier this year (whenever it came out) today I find there are new updates to all programs. Like others Photoshop and Illustrator are working fine.

[avanishdivya]

Do you have any Network drive connected to your system? If yes, please disconnect the Network drives/Servers & check the application performance. Also check the application performance when the system is not connected to internet. Let us know the results.

[adamp33408705]

So i need to interrupt my work flow by disconnecting Network drives and unhooking my internet for it to work properly? Not sure I understand the logic to that since 99% of us designers use the internet and networks in our flow. Wouldn't that be an Adobe R&D thing before releasing new version and not the user? That sounds like more hassle to me then going backwards to something that simply worked. Plus this happens on my all my computers in different settings, desktop, laptop, home and work.