InDesign Certification Exam

Report · Mar 25, 2023

Hopefully one of the bigwigs at Adobe sees this message. The companies they have partnered with to provide certification exam are a bunch of liars. They hide behind multiple companies who hire poorly trained CSRs who provide incorrect information and transfer you to nonworking numbers at other companies. When you write to them, their standard response is "What is your order ID and what is the nature of your problem." I always include the nature of the problem when I write to a company. Who doesn't? I wrote to them seven times this week. The week before I took the exam, I wrote to them because one of the exam questions kept begin marked "Incorrect" even though I followed the instructions exactly. The only response I received was from someone named Madhur V at Mindhub. "What is your order ID and what is the nature of your problem." Nothing after that. I missed passing the exam by one question, and now I have to pay another $150 to re-take the exam. When you pay for the exam, they say they'll send you a voucher within two hours. That's a lie. I took two exams with them, and both times it took days to receive the voucher. When you finally receive the voucher and try to schedule the exam, you have to wait another 48 hours before you can take the test.

If anybody at Adobe sees this letter, I encourage you to find another test provider. These clowns you're using now do not reflect well on you at all.

One last thing -- these "topics" we have to choose from in order to post are ridiculous. I seriously doubt anyone finds my posts because of selecting one of these boxes. What am I supposed to do when none of them apply?

Report · May 05, 2023

I barely passed the exam on my second try. I received my "badge" and I'm working it into my promotional materials. I even received a certificate from Adobe (on thick paper!), which includes information how to verify its authenticity. Credly shows I passed the Photoshop and InDesign tests, and added a third badge, "Adobe Certified Professional in Visual Design." I'm working on getting the Premiere Pro certification right now.

Report · Jul 02, 2023

I have an issue with Pearson/Certiport as well. The content is different but the inability to reach someone knowledgeable, speaking with people who only know their own narrow lane, dead-end referrals, no response to phone messages or emails, bad telephone numbers, etc. is the same or similar.

For a few years, I have been trying to locate someone who can do a Zoom presentation to the Los Angeles InDesign User Group on InDesign certification, re-certification, currently available certifications, obsolete legacy certifications and how they are the same or different from current offerings, study protocols, etc. Everything you wanted to know about InDesign certification. Although I figured this wasn’t necessarily something that P/C did on a regular basis, I figured they were a reasonable starting place at least to point me in the right direction. They might have ideas, suggestions, or referrals. And actually, the 8 or 10 people I did speak with, all seemed to think it was a good idea. They just didn’t know who I should talk to. In some cases, I was referred to people in the corporate office. In others, I was referred to various field offices based on content or geography.

I came upon this message by accident. My purpose here isn’t so much to jump on P/C. I just wonder if anyone has any ideas on how I can make such a presentation happen—with or without P/C.

Report · Jul 03, 2023

Here's something I tried. I reached out to everyone on LinkedIn with the word "Pearson" in their profile. You'll find all kinds of high mucky mucks on there. None of them responded.