indesign chrash

[KTGworks]

Hi.

Today I wanted to work at a InDesign file. But suddenly the program will not start??? The only information is there is a problem????

I am using wondows. Anyone who knows what is wrong???

Best

Kim

[Bill Silbert]

Please provide information about what version of InDesign and what version of Windows that you are using. Please also report any recent updating that you might have done to either InDesign or your operating system. Also provide a screenshot of any error alerts that might have popped up on your screen. Otherwise there is not enough information here to help you.

[KTGworks]

It is windows 10, and the problem started using ID 16.4 I hav enow 17, but it is still the same. And all my othe Adobe is working.

[KTGworks]

[Valentina32501378u60q]

I have the same exact problem today!! Unvelievable. I wanna believe that Adobe will fix this problem soon...

[Guest]

Install InDesign v17.4. That is the only version of InDesign 2022 that will work. Nothing newer, nothing older.

[Valentina32501378u60q]

I just did it and it doesn´t seem to be working... I really don´t know what to do, I need the programm for both Uni and work ASAP:(

[KTGworks]

it is win 22H2

[Frans v.d. Geest]

All around the world we now know. Adobe fu**ed up. They say they are 'looking into it'... I would not hold my breath.

This is a worldwide clusterf***k, my clients are FURIOUS 😡😡🤬

[Laubender]

Hi Frans,

I know there currently is an issue with starting up InDesign 2022 version 17.4.2.77 on macOS with some machines. There is some evidence that this is caused by an update of the Creative Cloud Desktop App some days before.

Don't know if this is the same on Windows 11 machines as well.

Regards,
Uwe Laubender
( Adobe Community Expert )

[Eugene Tyson]

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

=======

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

======

Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Cr....

[KTGworks]

Hi

Thanks for the advise. But sorry it do not work

Best

Kim

[Valentina32501378u60q]

I do the "Shift+Ctrl+Alt" thing and it doesn´t do anything...

[Guest]

Install InDesign v17.4. That is the only version of InDesign 2022 that will work. Nothing newer, nothing older.

[KTGworks]

Thank you

17.4 is working!

Best

Kim

[Graciela3252782643rn]

Same here, couldnt open InDesign and the rest of my adobe programs work well... But I need to open my file in InDesign!! ASAP 

[loïck63983204]

Same problem here, on macOS, on multipe mac, InDesign CC 17 all versions crash on launch. 2023 version is working.

[profiel.]

I had the same problem with InDesign 16.4 on Mac OS Morave! The older versions are not online, but Adobe gave me an installation of 16.0 that runs. But it can not be that we have to downgrade because of the changes, Adobe MUST ensure that an older running system remains stable!